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Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

How we support our employees:

• For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off
• Retail commission program
• Employee discount of up to 75%
• Career advancement opportunities as we are growing!
• For more benefit related information please click HERE Or type the following link into your browser: https://www.johnnywas.com/jw-wa-benefits-2023

Position Overview:

TheStylistat Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was' retail standards. TheStylistplays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, theStylisthelps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.

Key Responsibilities:

Luxury Client Experience

• Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle
• Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase
• Maintain and grow an active client book with consistent follow-up and appointment selling
• Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling
• Anticipate client needs and resolve concerns with professionalism and urgency
• Support store events, trunk shows, and community activations to drive traffic and client engagement
• Ensure an elevated client experience through personalized engagement and continued communication

Sales Performance & Metrics Accountability

• Achieve and exceed individual goals and KPI targets including:
  • Sales Volume
  • Transaction
  • Units per Transaction (UPT)
  • Average Unit Retail (AUR)
  • Average Order Value (AOV)
  • Client acquisition and retention metrics
• Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities
• Utilize CRM and clienteling tools to track performance and maximize repeat business

Brand & Visual Excellence

• Act as a brand ambassador, embodying the Johnny Was lifestyle and values
• Maintain polished, luxury-appropriate personal presentation
• Uphold company policies, operational procedures, and compliance standards
• Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction

Operational Excellence

• Confidently oversee boutique operations independently as needed
• Build strong partnerships with clients, peers, and management through effective communication
• Accurately execute POS transactions, including cash handling, alarms, and security procedures
• Open and close the store, performing all tasks to company standard and compliance
• Assist with shipment processing, stock replenishment, and inventory management
• Maintain a clean, organized, and visually compelling store environment

Qualifications & Experience

• 2-3+ years of luxury, contemporary, or premium retail sales experience preferred
• Proven track record of achieving sales goals and performance metrics
• Strong interpersonal skills with a client-first mindset
• Passion for fashion, craftmanship, and styling
• Ability to work in a fast-paced, results-driven environment
• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds

What happens next?
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.

California Applicants, please click here to review the CCPA notice.

Johnny Was is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

U.S. EEOC:Know Your Rights

Johnny Was participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.