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Residence Manager

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

       If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live. 

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference: 

PURPOSE:

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey. 

POSITION OVERVIEW:

The Residence Manager will report directly to the Program Director within the Jewish Board Adult & Family Residential Services Division. The Residence Manager provides program support and oversight of the maintenance of the residential apartments and resident safety. The Residence Manager duties include scheduling routine and emergency maintenance when necessary.   The Residence Manager is expected to liaise between the program staff and the maintenance department to ensure timely repairs in the apartments. The position requires that the incumbent carry a cell phone 24x7x365.

KEY ESSENTIAL FUNCTIONS

• Is responsible for the maintenance of the residential apartments and resident safety.
• Document work completed in resident apartments in the appropriate systems,  MyAvatar, etc.
• Prepare reports; tracking maintenance and repairs completed in the apartments.
• When necessary, work directly with clients and program staff in times of crises, specific need or when additional help is needed.
• Ensures that systems are in place to meet clients and employee safety needs.
• Ensures that the physical plant/facility meets safety and aesthetic standards in line with the agencies regulatory bodies.
• Facilitates and/or participate in team meetings when necessary.
• Has responsibility of and adherence to program’s budget(s)
• Completes special or ad-hoc projects and tasks, as assigned.
• Participate in the inspection and apartment walkthrough process when necessary.
• Prepare apartments for tenancy when an apartment becomes vacant.
• Establishes and maintains a working relationship with the agency’s Facilities and Real Estate Departments.
• Participate in Consumer/tenant meetings and work with staff to address and resolve entitlements issues.

ADDITIONAL FUNCTIONS MAY INCLUDE

• Running reports in Tableau, the Agency’s reporting system.
• Document work in MyAvatar, the Agency’s EHR system.
• Ability to understand and use the Agency’s ticketing system, SysAid.
• Conduct apartment administrative walkthroughs. 
• Submit internal JBFCS reports as it relates to apartment needs when necessary.
• Participate in all meetings, as assigned.
• Work collaboratively as part of a service delivery team
• Ability to travel to apartments within the five boroughs on a weekly basis
• Other duties as assigned.

EDUCATIONAL / TRAINING REQUIRED

• Bachelor’s Degree in Human Services preferred, or HS Diploma with 3 years’ experience.

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• A minimum of three (3) years’ experience.
• Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
• This individual must have the ability to work individually on projects as well as be a collaborator.
• This individual must also be organized and meticulous; and possess the ability to pay attention to detail.

COMPUTER SKILLS REQUIRED

• Strong computer skills, particularly in Microsoft Word and Excel
• Technologically competent in handling of administrative practices

VISUAL AND MANUAL DEXIERITY:

• Engage in physical activities within the residence 

• Ability to read paper and electronic documents
• Ability to perform data entry into various computer programs as needed

WORK ENVIRONMENT / PHYSICAL EFFORT

• The work environment generally does not involve physical risk or hazardous conditions.
• To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time)

If you join us, you’ll have these great benefits:

• Generous time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

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