This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
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2 Jayco Customer Service Jobs Hiring Near You
This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
Forklift experience is desirable (Jayco training is required when forklift operation is required ... management, customers and others to enhance organizational effectiveness and productivity.
Quick apply
Forklift experience is desirable (Jayco training is required when forklift operation is required ... management, customers and others to enhance organizational effectiveness and productivity.
Jayco Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular jobs at Jayco?
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 15 days ago
Jayco rating
8.2
Based on 5 frontline employees who took The Breakroom Quiz
96th of 415 rated machine equipment manufacturers
Job description
Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
Essential Functions:
- Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
- Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
- Authorizes dealer warranty work within guidelines and procedures.
- Authorizes repairs and supplies parts to non-Jayco repair centers.
- Provides information repair procedures and initiates unit returns for repair work.
- Provides technical service information to dealers and customers.
- Files incident reports for property damage, personal injury or fire.
Additional Functions:
- Enters pertinent information into unit files.
- Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.
Preferred Experience/ Knowledge:
- Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
- Technical aptitude is required.
- Prior high volume call center experience is helpful.
Necessary Skills & Abilities:
- Willingness to learn, grow and adapt to an ever changing product environment.
- Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
- Desire and ability to problem solve effectively.
Work Requirements:
- This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.
- This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.
- This position is a full-time position, which may require some flexibility in hours and days worked.
- Regular attendance is required.
- Supervisory responsibilities: none
- Remote work: not available.
- Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefits package including:
- (2) Medical Insurance plan options, HSAs, and FSAs
- Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
- Dental Insurance
- Vision insurance
- Disability and Life Insurance
- 401k plan with an annual discretionary match
- Wellness Benefits
- On-site Fitness Center access (IN only)
- Health Clinic for employee use (IN only)
- Employee Assistance Program (EAP) Benefits
About Jayco
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Middlebury, IN, US
Year founded
1968