Resource CounselorHelp people find clarity, support, and connection when they need it most.
At JABA, we believe no one should have to navigate aging, caregiving, or community resources alone. As a Resource Counselor, you serve as the first point of connection-providing guidance, information, and support that helps individuals and families move forward with confidence. This role provides direct support for the
JABA Helpline, serving as a key entry point for individuals seeking assistance and resources.
What You'll Do - Serve as the first point of contact for individuals, caregivers, and professionals through the JABA Helpline and other inquiry channels
- Provide accurate, unbiased information and referrals to community and JABA resources
- Use a person-centered approach to assess needs, preferences, and goals
- Conduct effective intake conversations and needs assessments
- Maintain accurate documentation and complete timely data entry
- Stay current on available programs, services, and eligibility requirements
- Collaborate with internal teams and community partners
- Represent JABA in meetings and occasional outreach events
What We're Looking ForWe're seeking someone who brings both professional skill and a strong sense of compassion for the populations we serve.
Knowledge - Understanding of the biological, psychological, and social aspects of aging and caregiving
- Awareness of the impact of disabilities and chronic illness on individuals and families
- Knowledge of interviewing principles and techniques
- Familiarity with community resources and public benefits eligibility requirements
Skills - Strong communication, referral, and information-sharing skills
- Ability to build and maintain effective interpersonal relationships
- Strong problem-solving and critical thinking skills
- Advocacy skills to support client access to services
- Proficiency with computer systems and standard office software
Abilities - Ability to communicate effectively with individuals from diverse socio-economic and cultural backgrounds
- Ability to conduct effective interviews and complete assessments
- Ability to arrange, coordinate, and negotiate service referrals
- Ability to work independently while managing multiple priorities
Qualifications - Associate degree or higher preferred
- Minimum of 3 years of experience in human services or a related field
Required Certifications: - Inform USA (Association for Community Navigators) Certification within 1 year of hire
Work Environment & Schedule - Part-time (20 hours/week)
- Primarily office-based with occasional local travel
- Direct support of the JABA Helpline as a core job function
- Participation in community outreach events as needed
- Regular use of computer systems for documentation and resource tracking
Why JABA? - Meaningful work that directly supports older adults, caregivers, and individuals with disabilities
- Collaborative and mission-driven team environment
- Commitment to diversity, equity, and inclusion
- Opportunities for training, certification, and professional growth
JABA is an equal opportunity employer committed to building an inclusive workplace for all staff and the communities we serve.