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60 Itsc Customer Service Jobs Hiring Near You

Collabera

On boarding Case Manager

Phoenix, AZ · On-site

Manage ITSC and Ariba requests for new equipment Oversee ordering IDs Manage laptop configuration ... Outgoing personality with a passion for customer service. Ability to keep on top of tracking and ...

Arbella Service Company

$76K - $95K/yr

General IT Support: * Provide technical support to ITSC * Manage Cherwell incidents and service ... Excellent customer service, communication and collaboration skills. Our current reasonable and good ...

PBG

Program Manager (NIH)

Experience supporting a CIO organization or enterprise PMO/ITSC governance process. * Experience ... to our customers. Benefits: * 401K Retirement Plan * Medical Plan options with significant ...

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data ... Customer assistance / Problem escalation. · Support and manage computer devices (laptops and ...

VIVA USA INC

Help Desk

Madison, WI · On-site

... customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software ...

GW Student

Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests * Creating ... An STSA I in a GW IT support pod gains skills and knowledge of customer service (via phone, email ...

Bearingstar Insurance

$76K - $95K/yr

General IT Support: * Provide technical support to ITSC * Manage Cherwell incidents and service ... Excellent customer service, communication and collaboration skills. Our current reasonable and good ...

GW Student

Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests * Creating ... Tasks may include: providing customer service to individuals with technical issues or requests ...

unigroup

Product Owner

Des Peres, MO · On-site

Maintain a continuous feedback loop with customers, agents, users, and stakeholders throughout ... Facilitate testing, documentation, and training sessions for ITSC and other supporting teams ahead ...

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On boarding Case Manager

Collabera

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Description:

The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities. 

The On boarding Case Managers will coordinate the following:

Manage ITSC and Ariba requests for new equipment

Oversee ordering IDs

Manage laptop configuration & installation

Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

Qualifications

Requirements for On boarding Concierge Contractors:

Outgoing personality with a passion for customer service.

Ability to keep on top of tracking and executing multiple detailed processes simultaneously

Exceptional written and verbal communication skills 

High degree of collaboration and partnership 

Ability to analyze complex issues and resolve issues lacking clear ownership 

Strong customer service mindset with ability to remain poised through challenging situations 

Excellent project management documentation, tracking, and follow-up skills 

Knowledge of American Express tools and knowledge of Technology tools a plus 

Background in technology/engineering to be able to interpret/anticipate needs 

Process improvement experience and ability to drive and measure improvement in vDTC issues 

Strategic ability to recommend/change process to maximize value to Amex 

Ability to think broadly and participate in creating a unique service for American Express employees 

Amex experience preferred

Additional Information

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482

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