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ITS Logistics
ITS Logistics

60 Its Logistics Customer Service Jobs Hiring Near You

ITS Logistics, LLC

Terminal Coordinator

Avondale, AZ

$24 - $25/hr

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain ... Responsibilities include ensuring drivers meet safety requirements to meet our customer service ...

ITS Logistics, LLC

Terminal Coordinator

Avondale, AZ

$24 - $25/hr

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain ... Responsibilities include ensuring drivers meet safety requirements to meet our customer service ...

ITS Logistics, LLC

Terminal Coordinator

Avondale, AZ · On-site

$24 - $25/hr

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain ... Responsibilities include ensuring drivers meet safety requirements to meet our customer service ...

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ITS Logistics Jobs Information

Do workers at ITS Logistics get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Does ITS Logistics pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

At ITS Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from ITS Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get paid time off at ITS Logistics?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and June 2026.

Do ITS Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at ITS Logistics?

Some people find it hard to get time off.
63% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do ITS Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at ITS Logistics spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
43% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at ITS Logistics?

Some people find it hard to take sick days.
44% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at ITS Logistics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at ITS Logistics get to take their breaks without interruption?

Only some people get breaks without interruption.
45% of people report that their breaks get interrupted.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at ITS Logistics?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at ITS Logistics enjoy their jobs?

Only some people enjoy their job.
55% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at ITS Logistics recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at ITS Logistics?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get support to advance at ITS Logistics?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think ITS Logistics’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
58% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how ITS Logistics is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
What are the most popular jobs at Its Logistics?
What are the most popular categories at Its Logistics?
Infographic showing various Customer Service job openings at Its Logistics in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Nights. Highlights an 100% Physical job distribution.

Customer Service Representative - Haslet

ITS Logistics

Fort Worth, TX • Hybrid

$24/hr

Full-time

This job post has expired today. Applications are no longer accepted.

ITS Logistics rating

5.3

Company rating: 5.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

The Position:

We are seeking a detail-oriented and customer-focused Account Specialist to support our growing eCommerce-driven 3PL operations. This role serves as a key liaison between our warehouse operations, clients, and internal stakeholders—including Client Success Managers (CSMs)—ensuring exceptional service delivery, accurate communication, and operational excellence.

The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience handling multi-channel communication, billing, KPI tracking, and client account support.

Primary Duties:

Client Communication & Support 

  • Serve as the primary point of contact for assigned client accounts 
    • Communicate professionally via email, phone, ticketing systems, and internal platforms 
    • Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery 
    • Proactively provide updates on orders, inventory, exceptions, and service issues 
    • Resolve client inquiries, escalations, and discrepancies quickly and effectively 

Operations Coordination 

  • Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping 
    • Investigate and resolve order issues, inventory discrepancies, and returns 
    • Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms 

Billing & Invoicing 

  • Prepare and manage weekly and/or monthly client invoicing 
    • Ensure all billable activities are captured accurately 
    • Reconcile billing discrepancies and respond to client billing inquiries 
    • Work cross-functionally with finance to maintain billing accuracy and timeliness 

KPI Tracking & Reporting 

  • Track and report on KPIs including order accuracy, on-time shipping, inventory accuracy, and SLA adherence 
    • Assist in generating client-facing reports and performance summaries 
    • Identify trends and escalate potential service risks 

 

Position Requirements

The ideal candidate will possess a demonstrated record of accomplishment in transportation industry and be accustomed to working in a fast paced, high volume environment.

Additional requirements include:

Required 

  • 2+ years of experience in 3PL, logistics, or supply chain customer service (eCommerce preferred) 
    • Strong client communication experience across multiple channels 
    • Experience with billing, invoicing, or reconciliation 
    • Proficiency in WMS, TMS, ERP, or CRM systems 
    • Excellent communication skills 
    • Strong attention to detail and problem-solving ability 
    • Ability to manage multiple priorities 

Preferred 

  • Experience supporting eCommerce brands 
    • Familiarity with KPI reporting 
    • Experience working with Client Success or Account Management teams 
    • Intermediate Excel skills 

Key Competencies 

  • Customer-focused mindset 
    • Strong organizational skills 
    • Analytical problem-solving 
    • Relationship building 
    • Adaptability in a fast-paced environment 

What Success Looks Like 

  • Timely, accurate client communication 
    • Accurate, on-time billing 
    • KPIs maintained within SLA targets 
    • Strong collaboration between teams 

Work Environment 

  • Fast-paced warehouse/office hybrid 
    • Regular interaction with operations and clients 
    • Occasional schedule flexibility required 

Pay: $24 an Hour

What ITS Logistics employees say

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