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iTD is seeking a Senior Network Engineer. You will work directly with the client Director, Network Engineering. You will be required to apply solid technical, business, and problem-solving skills and create productive relationships with business units and internal IT teams.

RESPONSIBILITIES:Network Architecture & Engineering:

• Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments

• Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls

• Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)

• Ensure network designs comply with security policies and industry best practices

• Evaluate new and emerging network security trends, products and technologies
  

Operations & Support:

• Provide end-to-end technical support-from endpoints to cloud data centers

• Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)

• Use Automation/Scripting for troubleshooting and administration of repeated tasks

• Use Splunk to proactively analyze trends and alert on issues

• Manage scheduled and emergency maintenance of network infrastructure

• Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)

• Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network

• Participate in on-call rotation
  

Collaboration & Documentation:

• Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues

• Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet

• Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)

• Communicate clearly with both technical and non-technical stakeholders

Work with application owners on troubleshooting issues, even though it may not be a network-related issue

Internal Responsibilities:

• Attend regular internal practice community meetings.

• Collaborate with your itD practice team on industry thought leadership.

• Complete client case studies and learning material (blogs, media material).

• Build out material to contribute to the Digital Transformation practice.

• Attend internal itD networking events (in person and virtual).

• Work with leadership on career fast-track opportunities.

REQUIREMENTS:

• 8+ years of overall network technology experience

• 3+ years of experience with networking and security technologies in a retail environment working directly with store cast

• 3+ years' experience in Layer 7 Firewalls (Fortinet, PAN)

• 2+ years hands-on experience with cloud networking (Azure preferred)

• Must have Aruba wireless experience

• Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management

• Automation and GenAI experience a big plus

• Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI

• Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)

• Load balancer experience (F5 and other LB technologies)

• Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)

• Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs

• Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis

• Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership

• Soft skills - verbal and written communication are key attributes to be successful in this position

• Be able to understand business needs and translate technical tasks

• Must be results-oriented, self-motivated, and possess high energy

• Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management

• Self-starter with a proactive approach-drives improvement without waiting for instruction