Call Center Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
35 Itcon Customer Service Jobs Hiring Near You
Call Center Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA ... Track and report on key performance indicators (KPIs), such as efficiency, quality, and customer ...
ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA ... Track and report on key performance indicators (KPIs), such as efficiency, quality, and customer ...
ITCON Services is looking for a bright, motivated Headquarters-Based Subject Matter Experts with ... Working closely with product development, engineering, marketing, customer service, and other ...
ITCON Services is looking for a bright, motivated Headquarters-Based Subject Matter Experts with ... Working closely with product development, engineering, marketing, customer service, and other ...
Sr. Capture Manager
Vienna, VA · On-site +1
ITCON Services is seeking a results-driven Sr. Capture Manager with extensive experience in Federal ... Customer Engagement: * Establish and maintain strong relationships with key decision-makers ...
Sr. Capture Manager
Vienna, VA · On-site +1
ITCON Services is seeking a results-driven Sr. Capture Manager with extensive experience in Federal ... Customer Engagement: * Establish and maintain strong relationships with key decision-makers ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Supervisors ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Supervisors ...
Call Center Lead Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Lead ...
Call Center Lead Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Lead ...
Call Center Technical Lead
Vienna, VA · On-site
... customer service delivery. * Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network). * Manage system implementation & integration: Ensure all ...
Call Center Technical Lead
Vienna, VA · On-site
... customer service delivery. * Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network). * Manage system implementation & integration: Ensure all ...
Call Center Training Manager
Vienna, VA · On-site
This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all ...
Call Center Training Manager
Vienna, VA · On-site
This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all ...
Call Center QA Manager
Vienna, VA · On-site
This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) meet or exceed quality standards, accuracy requirements, and customer service expectations ...
Call Center QA Manager
Vienna, VA · On-site
This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) meet or exceed quality standards, accuracy requirements, and customer service expectations ...
NiCE Service Solutions Architect
Vienna, VA · On-site
$63.25 - $83.25/hr
... Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment ... Experience * 5+ years of hands-on experience in a consultative customer-facing role within the ...
NiCE Service Solutions Architect
Vienna, VA · On-site
$63.25 - $83.25/hr
... Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment ... Experience * 5+ years of hands-on experience in a consultative customer-facing role within the ...
This role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless ...
This role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless ...
... service levels, occupancy targets, and customer satisfaction goals. * Forecast demand: Predict call, email, and chat volumes using historical data and trends. * Develop staffing plans: Create ...
... service levels, occupancy targets, and customer satisfaction goals. * Forecast demand: Predict call, email, and chat volumes using historical data and trends. * Develop staffing plans: Create ...
Call Center Operations Manager
Vienna, VA · On-site
This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) are delivered in accordance with service level agreements (SLAs), performance metrics, and ...
Call Center Operations Manager
Vienna, VA · On-site
This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) are delivered in accordance with service level agreements (SLAs), performance metrics, and ...
QA Manager
Nashville, TN · On-site
... customer satisfaction score, and abandonment rate. 2. Data Integrity & Case Review * 287(g) Data ... Proven ability to analyze metrics (e.g., service levels, capture rates) and produce detailed ...
QA Manager
Nashville, TN · On-site
... customer satisfaction score, and abandonment rate. 2. Data Integrity & Case Review * 287(g) Data ... Proven ability to analyze metrics (e.g., service levels, capture rates) and produce detailed ...
Call Center Report Analyst
Vienna, VA · On-site
Provide data-driven recommendations to improve operations and service delivery. * Ensure data ... CRM systems o Call center reporting tools (ACD, IVR analytics) Basic knowledge of: o SQL or data ...
Call Center Report Analyst
Vienna, VA · On-site
Provide data-driven recommendations to improve operations and service delivery. * Ensure data ... CRM systems o Call center reporting tools (ACD, IVR analytics) Basic knowledge of: o SQL or data ...
ItCon Jobs Information
Job description
Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.
We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications-managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.
Available shift options include: 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, 3:00 PM - 11:00 PM, and 11:00 PM - 7:00 AM, Monday through Friday.
If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.
What You'll Do
- Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
- Perform emergency call handling, paging, and notification services with speed and accuracy
- Provide directory assistance and call routing across NIH institutes
- Support implementation of TTY services for hearing-impaired callers
- Support implementation of language interpretation services
- Use call center systems for call routing, messaging, and scheduling
- Maintain accurate logs and documentation in accordance with established protocols
- Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
- 2+ years of call center or customer service experience
- Strong verbal communication skills with the ability to perform in a high-volume environment
- Ability to follow established emergency and non-emergency protocols with precision
- U.S. Citizenship required
- Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
- Telephony or switchboard experience
- Experience in a medical or emergency call center environment
- Familiarity with Avaya or similar call center platforms
Education Requirements
- High school diploma or equivalent required
Additional Requirements All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required - remote work is not available for this role.
If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!
About ItCon
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Spring Valley, NY, US
Year founded
2008