An advanced level position that ensures safe and efficient traffic movement and monitors roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
The initial contract will be for 30-90 days but is subject to extension upon good performance.
1 employee needed for a midnight shift (H Shift)
-Wednesday at 12:00 A.M. until 7:30 A.M.
-Thursday at 12:00 A.M. until 10:00 A.M.
-Friday at 12:00 A.M until 10:00 A.M.
-Saturday 12:00 A.M. until 10:00 A.M
Tasks include:
• Advanced level operator position performing functions with minimal supervision and to established procedures.
• To perform all duties and may defer the most complex issues to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
• To continually checks the accuracy and validity of the messages displayed on all DMS and 511.
• To be aware of all 511 messages broadcasted on a particular system.
• To enter incident information into computer systems using traffic software.
• To become familiar with the roadways and understands the purpose and location of each traffic device (i.e. detector stations, CCTV, and 511).
• To alert operator staff to new and existing memos.
• To use SOG to detect, dispatch, monitor, and document roadway incidents.
• To confer with partners (highway patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
• To dispatch Service Patrols and assists Service Patrols with other tasks, such as phone calls, etc.
• To perform other duties as assigned.
• DISPATCH OR CALL CENTER EXPERIENCE A PLUS
Location Requirements
Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :
Chattanooga, TN
Candidate Location (city,state)
Chattanooga, TN
Onboarding Requirements to Complete Upon Acceptance
Minimum Verification Requirements
Please complete the following verification with Accurate/InfoCubic upon candidate's selection.
TN Combined Counties & Statewide Search
- Address History Locator
- National Criminal Record Search
- Sex Offender Registry
- Criminal County & Statewide Search - 7 year search, based on residential address history
- Criminal Federal Search - 7 year search, based on residential address history
- Global Watch
- AKAs - Search current name and all additional names
Please review the comments section of this requisition for any additional background check requirements.
Onboarding Documents and Information:
Please follow this link and fill out the relevant documents:
https://1drv.ms/u/s!AgyNUsQWoAppobUptqvxdV2lBM5zKw?e=L0cfMt
Break Out Invoice By
Breakout Invoice By PO
Type Category Qualification Description Competency Required Software Database Microsoft Access Novice (1-3 Years) Yes Skills Others Customer Service Experience a plus Novice (1-3 Years) Yes Skills Others Customer Service Skills Experience a plus Novice (1-3 Years) Yes Skills Others Data Entry Experience a plus Novice (1-3 Years) Yes Skills Others Emailing Novice (1-3 Years) Yes Software Others Microsoft Excel Novice (1-3 Years) Yes Software Others Microsoft Word Novice (1-3 Years) Yes Skills Others Multi Line Phone System Experience a plus Novice (1-3 Years) Yes Skills Others Printing and Copying Novice (1-3 Years) Yes Skills Others Technical Skills 2 years of experience as TMC Technician or direct comparable experience Novice (1-3 Years) Yes Skills Others Typing Experience a plus Novice (1-3 Years) Yes Skills Others Verbal Communication Good communication skills -oral, writing, clear communication over radio, dispatch experience Novice (1-3 Years) Yes
InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.