9 Ims Technology Services Jobs Hiring Near You

Position Accountabilities and Expectations:

• Diagnose and resolve complex issues across displays, projectors, microphones, speakers, amplifiers, DSPs, PTZ cameras, control processors, UC platforms, and AV‑over‑IP systems.
• Perform in‑depth audio/video/networked AV signal‑flow analysis and identify root causes of recurring issues with corrective‑action recommendations.
• Load, configure, and optimize Control & DSP code; verify device dependencies and interoperability.
• Thoroughly test and force‑fail systems onsite to validate stability and document remediation steps.
• Provide guidance to junior technicians and support escalations.
• Troubleshoot and debug applications in the field using the industry’s standard ecosystems—Crestron, Extron, and Q‑SYS, among others.
• Evaluate existing systems and reverse‑engineer as needed to provide Software Developers with accurate information for new or revised functional code.
• Efficiently make graphical user interface adjustments as directed in the field.
• Configure devices to optimal settings, including static IPs, VLAN/port settings, PoE, and multicast behaviors.
• Create dedicated Local Area Networks (LANs) for AV device communication separate from client infrastructure; create WLANs for wireless device communication.
• Open and manage service tickets with manufacturers; coordinate real‑time troubleshooting while onsite.
• Maintain firmware inventories and follow change‑management procedures for updates.
• Conduct detailed room/system health checks; clean, label, and optimize AV racks and cabling.
• Produce clear PM reports with actionable recommendations for upgrades or repairs.
• Update as‑builts, IP tables, device lists, and configuration records; ensure documentation is complete for every service visit.
• Professionally interface with client IT regarding requirements, risks, and near‑/long‑term considerations.
• Communicate effectively with Software Developers, Lead Installers, Installation Manager, Service Manager, and Systems/Design Engineering.
• Accurately complete all service forms and ticket documentation, capturing symptoms, steps taken, outcomes, and next actions.

What you will bring:

• High School Diploma or GED required.
• 5-10 years in AV field service, integration, IT/UC support, or live production with technical responsibility.
• Proficiency with Windows/macOS and collaboration platforms (Zoom, Teams, Webex).
• Valid driver’s license and excellent driving record.
• Ability to lift and carry 50 lbs; comfortable with ladders and onsite work.
• Availability to work nights, weekends, and overtime as necessary.
• Overnight travel 5–10% as workloads and skillsets require (expenses covered; per diems provided).
• Solid hands‑on experience with professional AV systems, commercial integration, or live production/UC environments.
• Strong understanding of signal flow, gain structure, audio formats (Dante/AES67), video formats (HDMI/SDI), and control/DSP ecosystems.
• Intermediate networking skills: IP addressing, subnets, DHCP vs. static, VLANs, switch port configuration, diagnostics (ping, traceroute), and AV‑over‑IP fundamentals.
• A structured troubleshooting mindset with the ability to work independently and drive to root cause.
• Excellent communication, documentation discipline, and customer service skills.

Preferred (Nice to Haves):

• Certifications: AVIXA CTS, Dante Level 1/2, Q-SYS Level 1, Biamp/Extron/Crestron Foundations, CompTIA Network+.
• Experience with one or more ecosystems: Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, Poly, Cisco.
• Basic familiarity with PoE, multicast, AV-over-IP (Dante AV, NDI, SDVoE), and/or control programming concepts.
• Ticketing systems (ServiceNow, Zendesk, ConnectWise) and asset documentation.