55 Imagine Learning Customer Service Jobs Hiring Near You

Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.
At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K-12 curriculum solutions, we're committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We're shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Together, we're reimagining what's possible and transforming education.
That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you'll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.
As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.
Imagine Your Impact.
The VP of Product Management, Platform leads the strategy, roadmap, and execution for the technical foundation that powers Imagine Learning's product portfolio. This role owns the platform layer: shared services, APIs, data infrastructure, identity, and the integrations that products across ELA, math, science, social studies, and courseware build on. You will translate a fragmented set of product needs into a coherent, scalable platform strategy that accelerates delivery, reduces duplication, and creates durable technical advantage.
This is a builder role for a leader who has shipped complex technical systems at scale and who works AI-natively. You will partner closely with Engineering, Design, and the product leaders who serve as your internal customers. You will make hard tradeoffs between shared infrastructure and product-specific speed. You will report to the SVP of Product, Design, and AI Initiatives and lead a team of platform-focused product managers.
For more information on what it's like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.
To learn more about a typical applicant journey at Imagine Learning, click HERE.
Position Information: This is a regular, full-time position, reporting to SVP Product Management, AI, and Data.
Compensation: Base pay is anticipated to be between $183,249.00 and $230,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Travel: You can also expect up to approximately 30% travel, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months.
Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.
In this role you'll have the opportunity to:

• Own the platform product strategy and multi-year roadmap. Aligning it to portfolio needs, business priorities, and the company's AI direction.
• Define and manage the API, data, identity, and integration surfaces that product teams depend on. Treat internal teams as customers with real SLAs and clear contracts.
• Lead platform product managers. Set direction, coach, and build a high-performing team that operates with technical depth and product judgment and exercise judgment about where AI incrementally improves a practice and where it should transform it entirely.
• Use AI to improve your own product practice, from discovery to spec to decision-making, and set the standard for what AI-native product leadership looks like.
• Partner with Engineering leadership on architecture decisions, build-vs-buy calls, and delivery planning.
• Drive the platformization of shared AI capabilities so product teams can build curriculum-grounded features without rebuilding foundations each time.
• Establish platform metrics that matter: adoption by product teams, reliability, delivery velocity gained, cost efficiency, and reduction in duplicated work.
• Manage dependencies across product lines. Sequence platform investments so they unblock the highest-priority product outcomes.
• Represent platform strategy to executive leadership. Communicate roadmap, risk, and progress clearly.
• Enforce data governance, privacy, and security requirements (FERPA, COPPA) at the platform layer so downstream products inherit strong defaults.
• Other duties as required.

Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:

• Bachelor's degree required. Technical or advanced degree a plus.
• At least 12 years in product management, with at least 5 years leading product teams. Prior platform, infrastructure, or developer-facing product ownership required.
• Demonstrated track record of delivering complex technical solutions at scale. You have shipped systems other teams built on, not just end-user features.
• Demonstrated experience working AI-natively as a product leader, using AI to improve personal practice, team workflows, and product outcomes and a track record of redesigning team processes and operating models around AI capabilities.
• Experience shipping AI-forward products or platforms in production, with real users preferred.
• Strong technical fluency. You can engage credibly with engineers on architecture, APIs, data models, and system tradeoffs.
• Experience building and running APIs, data platforms, identity, or shared services as products with internal customers.
• Familiarity with AI/ML systems and how to expose them as reusable platform capabilities.
• Proven ability to lead through influence across a matrixed organization and manage competing product-line demands.
• Experience coaching and growing product managers into a strong team.
• Excellent communication skills, including the ability to make technical strategy legible to executives.
• Experience in EdTech, regulated data environments, or K-12 preferred. Working knowledge of student data privacy (FERPA, COPPA) a plus.
• Ability to travel up to 30%.

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.
Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.
To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.