iKamper

About Us

iKamper is a premium outdoor gear company known for innovation, quality, and adventure-driven spirit. Our mission is to inspire and enable people around the world to explore the outdoors with comfort and style. As part of our U.S. team, you'll join a collaborative and growing company that values integrity, creativity, and teamwork.

Position Overview

We are seeking a Customer Service & Showroom Associate to join our team in Kent, WA. The ideal candidate will bring a couple of years of prior experience in the outdoor industry, along with a willingness to learn and a collaborative, team-oriented mindset.

In this role, you will serve as the face of iKamper for both in-person and online customers-welcoming visitors to our showroom, responding to product and service inquiries, and guiding customers through our rooftop tents and outdoor lifestyle products. Your goal will be to deliver a brand-aligned experience that inspires confidence and builds lasting customer relationships.

Key Responsibilities

• Greet and engage customers, providing product knowledge and tailored recommendations.
• Demonstrate product features, setup, and functionality of iKamper tents and accessories.
• Assist with showroom operations, including merchandising, restocking, and cleanliness.
• Handle shipping damage and warranty claims
• Support sales efforts by processing orders, answering customer inquiries, and coordinating with the sales and operations teams.
• Represent iKamper's brand values by delivering an authentic and enthusiastic customer experience.
• Collaborate with team members to meet sales and service goals.
• Participate in occasional outdoor events, trade shows, or campouts to promote the iKamper brand.

Qualifications

• 3+ years of experience in the outdoor industry (retail, sales, or customer service preferred).
• Strong communication and interpersonal skills with a customer-first approach.
• Proficient with POS systems and experienced in using Shopify, Monday.com, and Zendesk platforms.
• Willingness to learn iKamper's product line in detail and share knowledge with customers.
• A reliable team player who thrives in a collaborative environment.
• Ability to lift up to 50 lbs and assist with tent setup/demonstrations.
• Flexible schedule, including weekends as needed.
• Authorized to work for ANY employer in the U.S. (We are unable to sponsor or take over sponsorship of an employment Visa at this time)

Preferred Skills

• Hands-on outdoor experience (camping, overlanding, adventure travel).
• Familiarity with rooftop tents or overlanding gear.

What We Offer

• Competitive compensation package.
• Employee discounts on iKamper products.
• Opportunities to participate in outdoor events and brand activations.
• A dynamic, supportive, and adventurous work environment.