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Hope Network

Hope Network

60 jobs near Columbus, OH

Hope Network

Recruiting Partner

Grand Rapids, MI · On-site

$60 - $85/hr

Hope Network is seeking a Recruiting Partner to support our Social Determinants service line and ... Manage full-cycle recruitment for assigned programs and service lines * Source, screen, interview ...

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Healthcare Software Specialist

Hope Network

Grand Rapids, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Hope Network rating

6.5

Company rating: 6.5 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

503rd of 785 rated non-profit organizations

Job description

Healthcare Software Specialist| Grand Rapids, MI| Full Time

Make a real impact—help someone build independence while building a career, you’re proud of.

The Healthcare Software Specialist plays a key role in supporting the implementation, optimization, and ongoing adoption of Hope Network’s Electronic Health Record (EHR) systems. This role works closely with service providers, clinical and revenue management teams, Quality, Compliance, IT, and external vendors to align processes, support system configuration, coordinate testing and training, and promote best practices that strengthen documentation, data integrity, and operational efficiency.

What You’ll Do

    • Work closely with service providers to implement, maintain, and continuously improve Hope Network’s EHR systems.
    • Apply project management principles to coordinate EHR initiatives, projects, and system improvements.
    • Travel between Hope Network worksites and external locations to attend meetings, trainings, and provide operational support.
    • Perform or supervise the configuration, customization, and implementation of new EHR systems and components based on Hope Network priorities.
    • Partner with Hope Network IT and relevant vendors to identify, troubleshoot, and resolve system challenges.
    • Coordinate process mapping and alignment meetings with service lines to maintain the integrity, efficiency, and effectiveness of the EHR.
    • Coordinate EHR testing through remote or in-person meetings and ensure systems function as intended prior to implementation.
    • Develop working knowledge of industry standards and best practices related to EHR systems and incorporate them into ongoing staff education.
    • Coordinate EHR end-user training and monitor compliance with required training.
    • Assist with the creation and ongoing administration of EHR billing best practices and internal audit controls.
    • Collaborate with Hope Network Quality Department personnel to develop, align, and utilize reports that support informed decision-making.
    • Partner with the Hope Network Compliance Department to develop and align audits that promote data integrity, timely documentation, and HIPAA privacy and security compliance.

    What You Bring

    • Bachelor’s Degree in a relevant discipline (equivalent years of relevant experience will be accepted).
    • A minimum of two years of relevant work experience in health care or human service field.
    • A minimum of two years working with PCE systems such as eCare, CHIP, LEO, FOCUS or Next Gen healthcare software
    • Must have a high degree of self-direction and ability to manage tasks to completion, and meet deadline in a fast –paced ever changing work environment.
    • Demonstrated ability to foresee and proactively seek out the requirements and solutions that enable Hope Network to achieve its organizational goals.
    • Demonstrated ability to communicate effectively in both oral and written formats, with both technical and non-technical personnel.
    • Demonstrated ability to effectively lead project teams and to accomplish goals within approved budgets.

     Top Benefits

    • Competitive pay
    • Medical, dental & vision insurance (may vary based on job status)
    • Virtual Concierge Medical Services
    • 403(b) retirement with company match (up to 3%)
    • Generous Paid Time Off (PTO)
    • Paid training + career growth opportunities
    • Tuition reimbursement and scholarship opportunities
    • Employee Assistance Program (mental health + support)
    • Company-paid life insurance

    Why Hope Network

    Not your average job. Not your average impact.

    At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

    Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

    Apply today and start making a difference.

    What Hope Network employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Hope Network

    Sourced by ZipRecruiter

    At Hope Network, the people we serve may share a setback, a condition, a diagnosis, or need. However, each is unique. Each is on a personal journey. We meet them on that journey. Then, we take on some of lifes toughest challenges together. We offer more than a list of services. We offer more than an expert approach. We offer the ability to overcome. We serve 240 plus communities, with 2,800 staff members, to more than 20,000 people annually throughout Michigan.

    Industry

    Individual, family and community social assistance

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Grand Rapids, MI, US

    Year founded

    1963

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