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32 Hillpointe Customer Service Jobs Hiring Near You

Hillpointe

Customer Care Specialist, Level 3

Maitland, FL · On-site

$15.75 - $21/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... This role supports with resident customer service calls, and application facilitation. This role is ...

Hillpointe

Customer Care Specialist, Level 3

Maitland, FL

$15.75 - $21/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... This role supports with resident customer service calls, and application facilitation. This role is ...

Hillpointe

Customer Care Specialist, Level 3

Maitland, FL · On-site

$16 - $21.25/hr

Customer Care Specialist, Level 3 Maitland, FL Hillpointe is a fully integrated real estate ... This role supports with resident customer service calls, and application facilitation. This role is ...

Hillpointe

Floating Leasing Specialist

Panama City, FL · On-site

$15 - $19.75/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Palm Coast, FL · On-site

$15.25 - $20/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Morrow, GA · On-site

$16 - $21/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Minneola, FL

$14.75 - $19.25/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Panama City, FL · On-site

$15 - $19.75/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Minneola, FL · On-site

$14.75 - $19.25/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Palm Coast, FL

$15.25 - $20/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Augusta, GA · On-site

$15.75 - $20.75/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Field Trainer

Savannah, GA · On-site

$51.20K - $55.90K/yr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Strong leasing, customer service, and communication skills. * Curious, outgoing, process-oriented ...

Hillpointe

Field Trainer

Jacksonville, FL

$51K - $55.60K/yr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Strong leasing, customer service, and communication skills. * Curious, outgoing, process‑oriented ...

Hillpointe

Field Trainer

Jacksonville, FL · On-site

$51K - $55.60K/yr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Strong leasing, customer service, and communication skills. * Curious, outgoing, process-oriented ...

Hillpointe

Floating Leasing Specialist

Morrow, GA

$16 - $21/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

Hillpointe

Floating Leasing Specialist

Augusta, GA

$15.75 - $20.75/hr

Hillpointe is a fully integrated real estate development and investment management firm focused on ... Previous experience in leasing, customer service, hospitality, or sales preferred. * Strong ...

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All JobsHillpointe Customer Service Jobs

Hillpointe Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Hillpointe?
    What are the most popular jobs at Hillpointe?
    What are the most popular categories at Hillpointe?
    Infographic showing various Customer Service job openings at Hillpointe in the United States as of May 2026, with employment types broken down into 9% Internship, and 91% Full Time. Highlights an 100% Physical job distribution.
    Customer Care Specialist, Level 3

    Customer Care Specialist, Level 3

    Hillpointe

    Maitland, FL • On-site

    $15.75 - $21/hr

    Full-time

    Posted 23 days ago

    Job description

    WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
    Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.
    Customer Care Specialist Level 3
    The Customer Care Specialist Level 3 position will perform all duties including handling inbound prospect calls, scheduling tours, conducting virtual tours, outbound follow-ups, reputation management response, etc. This role supports with resident customer service calls, and application facilitation. This role is central to converting prospects into residents and maintaining ongoing resident satisfaction through proactive and reactive support.
    ESSENTIAL RESPONSIBILITIES
    • Respond promptly to inquiries, providing personalized assistance and converting leads into scheduled or virtual tours.
    • Accurately record and update prospect information, notes, and follow-ups to support seamless communication with the onsite leasing teams.
    • Route calls to the appropriate team, handle light service requests, and assist with prospective resident inquiries.
    • Support prospectives residents through the application process including documents, resolving issues, and coordinating with property teams.
    • Address escalated issues professionally and refer complex cases to management when needed.
    • Share insights to enhance processes, scripts, and training based on front-line experience.
    • Communicate regularly with leaders, share property updates, and assist with mentoring National Leasing Specialists.
    • Take on additional tasks and projects needed to support team and property success.

    QUALIFICATIONS & ABILITIES
    • Experience in a call center, property management, or customer service environment
    • Weekend availability required, including Sunday
    • Strong proficiency in CRM systems
    • Excellent verbal and written communication skills
    • High attention to detail and accuracy
    • Ability to multitask, prioritize, and manage time across high volumes of requests
    • Comfort in using phone, SMS, email, chat/messaging platforms
    • Empathetic, patient, and customer-centric mindset with the ability to deescalate
    • Exceptional problem-solving abilities
    • Comfortable tracking metrics, identifying trends, proposing improvements

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