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62 Help Jobs Hiring Near You

Lose Design

Help Desk Technician

Lexington, SC · On-site

$17 - $23/hr

We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships. Job ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

* 3+ years Promptly answer help desk phone * Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department.

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical issues? We are seeking a customer-focused Help Desk Technician to provide first-level technical ...

Intelliswift

Help Desk Specialist

Groveport, OH · On-site

Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals. • Uses system designated by departmental management to track user requests ...

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has ...

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH TECH : Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

AmBank Company

Help Desk Specialist

Sioux Center, IA · On-site

The Opportunity Are you someone who enjoys helping others and thrives in a collaborative, problem-solving environment? We're looking for a Help Desk Specialist to join our team as the first point of ...

County of Delaware

Help Desk Technician

Media, PA · On-site

$22.06/hr

Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of and responsibility for the requests and ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB . The Computer User Support Specialist's primary function is to support ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO

$19.50 - $26.25/hr

Respond to helpdesk requests via phone, email, or Microsoft Teams, to assign and schedule repairs efficiently. * Minimize system downtime and deliver exceptional customer service to internal and ...

Paradigminfotech

Help desk analyst

Edison, NJ

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short Description: The Client is looking to fill positions that will be a part of the Applications Support Team providing ...

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Help Desk Technician

Lexington, SC • On-site

Lose Design
Specialized Design Services • 51 - 200 employees
Learn more about Lose Designexternal

$17 - $23/hr

Full-time

Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Manage customer enquiries and provide job progress updates to clients.

  • Reply to incoming calls, handle customer questions, and refer to scripts when necessary.

  • Keep customer and project databases up-to-date with relevant information.

Job description

We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships.

Job Summary:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Help Desk Technician to join the Team.

Joining our team as a Help Desk Technician, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Duties:

  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.

Qualifications:

  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.

Required Skills:

  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.

Requirements:

  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.

Benefits:

  • Competitive Pay.
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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