HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Hellogov Ai
60 Hellogov Ai Customer Service Jobs Hiring Near You
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
AI Escalation Specialist
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the ... customer experience improvements. Many future roles at HelloGov will be filled from this team.
AI Escalation Specialist
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the ... customer experience improvements. Many future roles at HelloGov will be filled from this team.
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Quick apply
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Quick apply
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Customer Support Representative
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...
Customer Support Representative
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services through artificial intelligence. We simplify complex processes including passports, travel visas ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services through artificial intelligence. We simplify complex processes including passports, travel visas ...
Customer Success Specialist
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Quick apply
Customer Success Specialist
Miami, FL ยท On-site
$50K/yr
HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Back-End Engineer
$100K - $110K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Quick apply
Back-End Engineer
$100K - $110K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Front-End Engineer
$100K - $120K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Quick apply
Front-End Engineer
$100K - $120K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Quick apply
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
$100K - $120K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Quick apply
Front-End Engineer
$100K - $120K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
$100K - $110K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Quick apply
Back-End Engineer
$100K - $110K/yr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. Maintain authentication and authorization ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Quick apply
Back-End Engineer
Miami, FL ยท On-site
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer ...
Front-End Engineer
Miami, FL ยท On-site
$90 - $130/hr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Front-End Engineer
Miami, FL ยท On-site
$90 - $130/hr
HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services ... Support AI-powered customer experiences and workflows. * Maintain authentication and authorization ...
Hellogov Ai Jobs Information
$50K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 24 days ago
Job description
HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.
Requirements
- Make 200 direct outbound calls daily to customers
- Guide customers through passport, visa, and registration applications
- Handle escalations by de-escalating customer concerns with professionalism and efficiency
- Drive customer retention and prevent cancellations or refunds
- Provide customer insights to improve services and processes
Qualifications
- 1+ year in customer success, sales support, or a call center environment
- Proven de-escalation skills and ability to manage high call volume
- Strong verbal communication and problem-solving ability
- Experience with CRM or AI-driven tools (training provided)
- Highly organized, punctual, and self-directed
- Positive, team-oriented attitude with a results-driven mindset
- Bachelor's degree preferred
- Must be legally authorized to work in the U.S. (background check required)
Benefits
- $50,000/year
- Parking pass provided
- Complimentary breakfast and snacks
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Growth opportunities within a fast-scaling startup
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.ย