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E-Talent Network

Helpdesk Tier 2 Analyst

College Park, MD

$20.25 - $27.75/hr

Chicago, IL Public Trust Clearance. T he candidate shall provide tier 2 support to the NARA ... Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and ...

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... hardware problems detected. 7. Support users in the use of Computer equipment by providing ... He or she will be required to follow any other instructions and to perform any other duties ...

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... hardware problems detected. 7. Support users in the use of Computer equipment by providing ... He or she will be required to follow any other instructions and to perform any other duties ...

BAE Systems

Mgr II- Eng HW

Nashua, NH · On-site

$149K - $254K/yr

... he/she will be your guide and mentor. As a section manager of hardware engineers, you will have the following responsibilities: * As a member of the hardware engineering staff, help to shape the ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HE LPDESK TECHNICIAN LOCATION: HACKENSACK, NJ Seeking a Help Desk Technician for our client ... The position involves providing technical assistance for hardware, software, and mobile devices ...

Richelieu Hardware

Warehouse Associate

Mount Clemens, MI

$15 - $17.75/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

Richelieu Hardware

Warehouse Associate

Lincoln Park, NJ · On-site

$18 - $19/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

Richelieu Hardware

Warehouse Associate

Lincoln Park, NJ · On-site

$18 - $19/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

Richelieu Hardware

Warehouse Associate

Lincoln Park, NJ

$18 - $19/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

Richelieu Hardware

Warehouse Associate

Mount Clemens, MI · On-site

$15 - $17.75/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

Richelieu Hardware

Warehouse Associate

Mount Clemens, MI · On-site

$15 - $17.75/hr

... of specialty hardware and complementary products. Our products are targeted to an extensive ... He/she will represent the company in a highly professional, safe, and cost-effective manner that ...

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IT Helpdesk Technician

Rural Health Group, Inc.

Roanoke Rapids, NC • On-site

Full-time

Re-posted 10 days ago

Job description

IT Helpdesk Technician
THIS IS NOT A REMOTE POSITION
The IT Helpdesk Technician will answer all Helpdesk calls and provide first-line support for all hardware/software issues. He/she will create work orders and assign them to the appropriate IT staff member.
This full-time position will work from 8am-5pm, Monday - Friday and will be based in either the Whitakers or Henderson location. Occasional travel to other RHG locations may be necessary for training or support purposes.
Responsibilities
  • Provides technical assistance to computer users via phone and remote support software (VNC);
  • Maintains working knowledge of mission critical applications;
  • Diagnoses system hardware, software, and operator problems;
  • Creates and tracks work orders using our IT Helpdesk software (Trackit);
  • Provides one-on-one end-user training as needed;
  • Installs hardware such as monitors, keyboards, printers, scanners as needed;
  • Installs software such as Microsoft Office or internal applications as needed;
  • Assist in maintaining an accurate inventory of all hardware and warranty information;
  • Maintain an accurate inventory of all toner supplies for the corporation. Place orders as needed.
  • Works collaboratively with other IT staff to deliver excellent customer service in solving problems quickly and efficiently
  • Follows-up with customers to assure that service meets expectations, and documents problems and solutions.
  • Performs additional duties to assist the organization in maximizing the use of its resources.

Skills and Qualifications
  • High school diploma or GED
  • 2-year degree in a computer-related field or equivalent experience
  • Microsoft Certified Desktop Support Technician or equivalent combination of education and experience.
  • A basic understanding of methods for installing, maintaining and troubleshooting hardware and software.
  • Excellent interpersonal skills and the ability to interact with diverse groups of people
  • Ability to manage and prioritize multiple concurrent projects

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. The influenza vaccine is also a condition of employment.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

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