Support Analyst
Irving, TX · On-site
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with ...
61 Hcl Global Systems Mainframe Software Developer Jobs Hiring Near You
Support Analyst
Irving, TX · On-site
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with ...
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Job description
Job Summary:
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About HCL Global Systems
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HCL Global Systems is One of the Best IT Consulting Firm specialized in Application Development, Quality Testing, IT Courses Training, Staffing and Recruitment services. With wide range of experience, We are confident in our ability to help our Customers grow and improve their businesses. More than likely, regardless of the nature and scope of the problem, Our dedicated Team of Professionals can help you to achieve a cost effective business solution.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Farmington Hills, MI, US
Year founded
2005