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Harvey

60 Harvey Data Jobs Hiring Near You

Harvey

Scaled Customer Success Manager

New York, NY · On-site

$115K - $130K/yr

... Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals ...

Harvey

Staff Corporate Security Engineer

New York, NY · On-site

$220K - $330K/yr

Continue to build and operate Harvey's legal hold infrastructure, including data preservation, collection workflows, and custodian management. Partner with Legal and Compliance to meet litigation ...

Harvey

Staff Corporate Security Engineer

San Francisco, CA · On-site

$220K - $330K/yr

Continue to build and operate Harvey's legal hold infrastructure, including data preservation, collection workflows, and custodian management. Partner with Legal and Compliance to meet litigation ...

Harvey

Staff Corporate Security Engineer

San Francisco, CA · On-site

$220K - $330K/yr

Continue to build and operate Harvey's legal hold infrastructure, including data preservation, collection workflows, and custodian management. Partner with Legal and Compliance to meet litigation ...

Harvey

Trust Engineer

San Francisco, CA · On-site

$220K - $330K/yr

In this role, you'll report to the Head of Trust and serve as the engineering backbone of Harvey's compliance and assurance programs. You'll build and own the data infrastructure, automation tooling ...

Harvey

Staff Web Engineer

San Francisco, CA · On-site

$146K - $201K/yr

Role Overview The Staff Web Engineer joins Harvey's Web team as the senior technical leader for the architecture, data foundations, and systems integration behind harvey.ai and every web-facing ...

Harvey

Trust Engineer

San Francisco, CA · On-site

$220K - $330K/yr

In this role, you'll report to the Head of Trust and serve as the engineering backbone of Harvey's compliance and assurance programs. You'll build and own the data infrastructure, automation tooling ...

Harvey, Inc.

$155 - $233/hr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... Role Overview As a Product Operations Manager, Data at Harvey, you'll be the connective tissue ...

Harvey

Partner Program Lead

New York, NY · On-site

$180K - $270K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... NPS), and use data to recommend and drive program changes. * Serve as the operational and ...

Harvey

Staff Web Engineer

New York, NY · On-site

$146K - $201K/yr

Role Overview The Staff Web Developer joins Harvey's Web team as the senior technical leader for the architecture, data foundations, and systems integration behind harvey.ai and every web-facing ...

Harvey

Partner Program Lead

New York, NY · On-site

$180K - $270K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... NPS), and use data to recommend and drive program changes. * Serve as the operational and ...

Harvey

Scaled Customer Success Manager

New York, NY · On-site

$115K - $130K/yr

... Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals ...

Harvey

Partner Program Lead

San Francisco, CA · On-site

$180K - $270K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... NPS), and use data to recommend and drive program changes. * Serve as the operational and ...

Harvey

Partner Program Lead

San Francisco, CA · On-site

$180K - $270K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... NPS), and use data to recommend and drive program changes. * Serve as the operational and ...

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Infographic showing various Data job openings at Harvey in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 100% Physical job distribution.

Scaled Customer Success Manager

Harvey

New York, NY • On-site

$115K - $130K/yr

Full-time

Posted 11 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale-ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery.
What You'll Do
  • Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
  • Lead scaled customer engagement motions-including QBRs, value reviews, and enablement sessions-to maximize product adoption and demonstrate ongoing ROI.
  • Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
  • Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
  • Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
  • Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.

What You Have
  • 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
  • Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
  • Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
  • Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
  • Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
  • Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.

Compensation
$115,000 - $130,000 USD OTE 80/20
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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