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Senior Underwriting Operations Assistant

Based in Richmond, Virginia and reporting to the Operations Manager, Hamilton Select, the successful candidate will join Hamilton's growing Business/Services Operations in the US.

This role is a hybrid working position based in Richmond, VA; however, we will consider a remote US location for appropriately qualified candidates.

This role will help support Hamilton's growing E&S segment in the US. Coverages and lines of business will include General Liability, Products Liability, Allied Medical, Management Liability, with other new products planned in the future.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do:

• Liaise with our underwriting teams to enter business into our underwriting system by following agreed guidelines - including but not limited to entering submissions, renewals, premium & non-bearing premium endorsement transactions
• Responsible for generating and issuing accurate policy documentation based on Underwriting Procedures guidelines and ordering inspections and premium audits where applicable
• Ensure that all active brokers are vetted through our compliance system and updated in our underwriting system in accordance with their business agreement with Hamilton
• Set up and maintain comprehensive electronic policy files
• Assist with the processing of cancellation notices - including but not limited to non-renewals, non-pay, etc
• Manage the renewal letter solicitation process for applicable products to assure renewal information for underwriters is received before renewal dates
• Monitor all relevant reports to ensure that our underwriting activity data is accurate for our US E&S-based underwriters
• Liaise with underwriting and compliance to maintain and update the forms library for each product
• Provide support to the Operations Manager, Hamilton Select and other stakeholders as required
• Assist in the training of other team members
• Act in accordance with all applicable supervisory bodies, principals, rules and regulations
• Various projects as assigned

What you require for the role:

• Proven administrative support experience working within the insurance industry preferred
• This role requires understanding of the contractual documentation issued by Underwriters
• Some exposure to E&S lines preferred
• Knowledge of Microsoft Office products
• Ability to quickly learn new software & systems
• Good customer service and organizational skills
• Good problem-solving abilities and attention to detail
• Effective communication skills
• Collaborative spirit
• Results-oriented and growth mindset

Conduct Standards:

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct

What you can expect from us:

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we'll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, disability
• Generous time off (including parental leave)
• Continued support for professional development
• Gym subsidy
• My day (additional days leave for personal interests/wellness/charity work)

In Good Company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are 'In good company.' with everyone we interact with.