60 Guestservices General Manager Jobs Hiring Near You

Wage: $35.02 - $35.02

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

• Receive direction from the General Manager and assist in the overall management of the unit's operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the cost of sales, revenue goals and inventory management.

• Support General Manager with monitoring, problem solving, and directing unit managers and employees to ensure efficient and safe completion of all daily tasks.

• Support General Manager with training, on-boarding, and scheduling staff; manage staff appropriately to enforce standards and minimize personnel conflicts.

• Support General Manager in conducting regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.

• Attend and participate in weekly staff meetings, provide guidance on Quality Health and Sanitation, Financial and Customer Service goals.

• Under the guidance of the General Manager, participate in and provide working direction for pre/post season setup/tear-down of unit operations.

• Support in the management of payroll and applicable site-specific budget initiatives.
  Respond to customer inquiries and resolve customer complaints.

• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.

• Ensure stock levels are consistently met throughout operations ensuring the availability in product and ease of shopping with strong attention to merchandising programs.

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.

• Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.

• Maintain a clean, sanitized and well-organized operation.

• Represent the company in a professional and positive manner at all times.

• Participates in periodic National Park Service inspections and Health Inspections

• Ensures accurate and timely completion of inspections, inventories and staff evaluations, etc.

• Provides professional communication and interactions on a regular basis with numerous people including Guest Services administration staff, and National Park Service representatives to ensure efficient operation of the hotel.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or G.E.D. required. Bachelor's or Business Degree preferred.

• At least 3 years of experience in related management.

• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.

• Demonstrated talent for interacting with a wide variety of people.

• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Ability to stand for the entire workday and to climb steps regularly.

• Withstanding temperature extremes in indoor and outdoor environments.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly to be understood by customers and co-workers in English. Able to read and write work-related documents in English.

• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal

• Computer-based hotel reservations system

• Fire enunciator panel