Customer Success Manager
Madison, IN · On-site
Position Summary: The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team ...
Groteindustries
37 Groteindustries Jobs Hiring Near You
Customer Success Manager
Madison, IN · On-site
Position Summary: The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team ...
Senior Electrical Engineer
Madison, IN · On-site
$98K - $128K/yr
Business Title: Senior Electrical Engineer Reports to: Director of Engineering Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we ...
Senior Electrical Engineer
Madison, IN · On-site
$98K - $128K/yr
Business Title: Senior Electrical Engineer Reports to: Director of Engineering Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we ...
EHS Technician I
Madison, IN · On-site
Business Title: EHS Technician I Reports to: EHS Specialist Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust.
EHS Technician I
Madison, IN · On-site
Business Title: EHS Technician I Reports to: EHS Specialist Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust.
Industrial Maintenance
$26.50 - $32.75/hr
Job Role/Summary: The primary function of this position is to work independently or as a lead for the installation, repair and maintenance of all plant equipment and to perform the maintenance and ...
Industrial Maintenance
$26.50 - $32.75/hr
Job Role/Summary: The primary function of this position is to work independently or as a lead for the installation, repair and maintenance of all plant equipment and to perform the maintenance and ...
Buyer & Planner
$52K - $72K/yr
Focus Factory Buyer/Planner Location: Avon, NY Department: Operations / Manufacturing Reports to: Focus Factory Leader Position Summary The Focus Factory Buyer/Planner is responsible for developing ...
Buyer & Planner
$52K - $72K/yr
Focus Factory Buyer/Planner Location: Avon, NY Department: Operations / Manufacturing Reports to: Focus Factory Leader Position Summary The Focus Factory Buyer/Planner is responsible for developing ...
Senior Mechanical Engineer
Madison, IN · On-site
$95K - $126K/yr
Business Title: Senior Mechanical Engineer Reports to: Senior Engineering Manager Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company ...
Senior Mechanical Engineer
Madison, IN · On-site
$95K - $126K/yr
Business Title: Senior Mechanical Engineer Reports to: Senior Engineering Manager Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company ...
Field Sales Manager
Madison, IN · On-site
Business Title: Field Sales Manager Reports to: Regional Manager Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand ...
Field Sales Manager
Madison, IN · On-site
Business Title: Field Sales Manager Reports to: Regional Manager Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand ...
Business Title: Industrial Maintenance I Reports to: Leadership Scope: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But ...
Business Title: Industrial Maintenance I Reports to: Leadership Scope: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But ...
Engineering - Project Manager
Madison, IN · On-site
Business Title: Project Manager Reports to: Global VP of Engineering Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of ...
Engineering - Project Manager
Madison, IN · On-site
Business Title: Project Manager Reports to: Global VP of Engineering Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of ...
Business Title: Director of Marketing Reports to: Vice President of Sales & Marketing Leadership Scope: People Leader Company Info: With a heritage of 125 years, we aren't just a company; we are a ...
Business Title: Director of Marketing Reports to: Vice President of Sales & Marketing Leadership Scope: People Leader Company Info: With a heritage of 125 years, we aren't just a company; we are a ...
Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a ...
Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a ...
Sr Quality Engineer
Avon, NY · On-site
$81K - $110K/yr
Business Title: Quality Engineer Reports to: Leadership Scope: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than ...
Sr Quality Engineer
Avon, NY · On-site
$81K - $110K/yr
Business Title: Quality Engineer Reports to: Leadership Scope: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than ...
Quality Assurance Manager
Avon, NY · On-site
Business Title: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals ...
Quality Assurance Manager
Avon, NY · On-site
Business Title: Individual Contributor Company Info: With a heritage of over 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals ...
Production Administration - Crew Leader
$17.25 - $23.75/hr
Job Role/Summary: Working Leader of a team in support of all manufacturing processes. Selects, supports and trains Team Members in all essential functions and skill sets, and assigns duties and tasks ...
Production Administration - Crew Leader
$17.25 - $23.75/hr
Job Role/Summary: Working Leader of a team in support of all manufacturing processes. Selects, supports and trains Team Members in all essential functions and skill sets, and assigns duties and tasks ...
Business Title: Fleet Sales Director Reports to: VP & General Manager of Grote Networks Leadership Scope: Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we ...
Business Title: Fleet Sales Director Reports to: VP & General Manager of Grote Networks Leadership Scope: Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we ...
Production Associate Team Lead - Assembly
Avon, NY · On-site
$13.75 - $17.50/hr
Business Title: Production Associate - Team Leader Reports to: Supervisor Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we are ...
Production Associate Team Lead - Assembly
Avon, NY · On-site
$13.75 - $17.50/hr
Business Title: Production Associate - Team Leader Reports to: Supervisor Leadership Scope: Individual Contributor Company Info: With a heritage of nearly 120 years, we aren't just a company; we are ...
Quality - Quality Technician
Madison, IN · On-site
$16.50 - $22.25/hr
Business Title: Quality Technician Reports to: Quality Manager Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust.
Quality - Quality Technician
Madison, IN · On-site
$16.50 - $22.25/hr
Business Title: Quality Technician Reports to: Quality Manager Leadership Scope: Individual Leader Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust.
Full-time
Re-posted 7 days ago
Job description
Position Summary: The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They’ll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They’re responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.
Position Duties: - - Supports and leads all customer support activities.
- Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
- Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
- Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
- Offer recommendations for additional features or use cases based on the customer’s needs and objectives.
- Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
- Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.
Requirements: A bachelor’s degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.