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Global Relay

60 Global Relay Jobs Hiring Near You

Global Relay

Director, Customer Success

New York, NY · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Director, Customer Success

New York, NY · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

U.S. Tax Manager

Vancouver, BC

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

U.S. Tax Manager

Vancouver, BC

Reporting to the Director, Global Tax, the US Tax Manager is responsible for the oversight of Global Relay's dynamic United States tax function. The US Tax Manager is familiar with key concepts of US ...

Global Relay

Senior Solutions Engineer

New York, NY

$120K - $180K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Senior Solutions Engineer

New York, NY · On-site

$120K - $180K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Strategic Account Executive

New York, NY · On-site

$180K - $220K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Strategic Account Executive

New York, NY · On-site

$180K - $220K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

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Global Relay Jobs Information

What is it like to work at Global Relay?

Global Relay is a technology company that prioritizes innovation and customer satisfaction, fostering a culture of collaboration and continuous improvement.

The company's team structure is organized around product development, with a focus on delivering secure and reliable communication solutions for financial institutions and other regulated industries. Global Relay's work environment is designed to support employee growth and well-being, with opportunities for professional development and a commitment to work-life balance.

Working at Global Relay may appeal to candidates who are passionate about technology and customer service, as the company offers a dynamic and challenging work environment with opportunities to contribute to the development of cutting-edge solutions and make a meaningful impact in the financial services industry.

What makes Global Relay an attractive place to work?

Global Relay is a leading provider of cloud-based compliance and risk management solutions, serving a diverse range of industries including finance, healthcare, and technology. The company fosters a collaborative and innovative work environment, with opportunities for employees to contribute to cutting-edge projects and work with a talented team of professionals. By joining Global Relay, individuals can gain valuable experience, develop their skills, and make a meaningful impact in the field of compliance and risk management.
Infographic showing various job openings at Global Relay in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Director, Customer Success

Global Relay

New York, NY • On-site

Full-time

Re-posted 5 days ago

Job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.

Your responsibilities:

  • Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
  • Own and drive customer success strategy for engaging with the world's top finance and regulated companies
  • Develop and drive strategic best practices for customer success and engagement
  • Build strategies to drive adoption, retention, and expansion with our largest customers
  • Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
  • Actively engage with customers throughout the relationship lifecycle
  • Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
  • Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
  • Report on and own KPIs for strategic and enterprise customers
  • Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes

About you:

  • Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
  • 8+ years of management experience for mid-to-large size teams
  • Experience in complex contractual negotiations with solid understanding of customer expansion
  • Strong leader and motivator with a track record of exceptional performance
  • Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
  • Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
  • Professional business manner with the ability to establish relationships with executive stakeholders
  • Outstanding communication and organizational skills with strong attention to detail
  • Excellent listening and interpersonal skills
  • Highly motivated and energetic, with strong analytical and problem-solving skills
  • Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
  • Compliance/finance industry knowledge or management consulting experience a plus

Compensation:

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.

For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!

Base salary range
$170,000—$250,000 USD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.