60 Gesmv Customer Service Jobs Hiring Near You

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.
Summary
To organize, plan and implement a systematic method of identifying, contacting and maintaining rapport with area employers' job openings. To assist clientele in securing appropriate full-time, part-time competitive employment. To make efforts to market all services available through the Agency when contacting prospective employers.
Essential Duties & Responsibilities

• Responsible for adherence of all requirements related to specific funding sources. This includes maintaining necessary records, submitting weekly reports as required and providing input to referral sources regarding individual placement progress. Provide weekly and monthly reports to Quality Assurance.
• Provide local labor market information to job applicants.
• Develop an Individual Employment Plan for each participant based upon Needs Assessments and updates a minimum of quarterly.
• Provide comprehensive assessments, job seeking skills, career counseling, exploration and development to job applicants.
• Assist applicants in contacting and obtaining interviews from appropriate perspective employers.
• Help participants identify continuing barriers to employment as they may develop in the job search.
• Maintain a liaison relationship with referring agencies regarding applicant's progress.
• Provide own transportation to visit employers and participants on site, as needed. Travel within the community to assist customers in securing employment and/or other resources.
• Ensures that paperwork is in compliance with GESMV guidelines and regulations.
• Meets or exceeds individual and departmental program goals as established with supervisor.
• Demonstrates knowledge of a broad range of occupations and jobs as well as local employment, vocational, and educational resources.
• Initiate contact with prospective employers to determine personnel needs and arrange interviews for applicants.
• Comply with all agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Other duties as assigned.

Supervisory Responsibilities
None
Education Requirements
Bachelor's Degree in Vocational Rehabilitation, Business Education, Social Science or related field. Minimum of one-year experience in field of vocational rehabilitation or job development. Experience in the field may be substituted for bachelor's degree.
Individual with Certified Employment Support Professional credential (CESP) preferred.
Experience Requirements
Involvement in implementation and development of training programs for adults with disabling and disadvantaging conditions. Leading Candidates will have a strong background in instructing, vocational rehabilitation, vocational assessment, and job placement services.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a valid driver's license and a driving record acceptable to GESMV's liability insurance provider.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

• Knowledge of business and industry hiring practices.
• Uncompromising ethics and integrity.
• Must have a desire to be a participating member of an organization that values employee involvement and diversity.
• Must possess excellent customer service, time management, organizational, writing, and reading skills.
• Must have working knowledge of Microsoft Office products.
• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Easter Seals and explain the mission to the general public.
• Must possess good organizational and time management skills.
• Must be able to take initiative, make decisions and work well with little supervision.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

#WorkAtGESMV
The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.