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Summary

Provide positive first impression and excellent customer service to all visitors, guests and employees at the GESMV Community Services Center.

Essential Duties & Responsibilities

• Present a professional appearance and friendly attitude to all visitors and guests in the building.
• Provide exceptional customer service.
• Represent the agency in a positive, responsive manner.
• Greet and direct all visitors, program participants and employees as they arrive in the building.
• Use the visitor/guest sign-in registry and visitor name badge system.
• Create name badges and provide them to all visitors and participants to be worn while they are on the premises.
• Answer questions and provide information to guests and visitors as requested.
• Work cooperatively with lobby ambassadors to direct visitors and guests to the appropriate areas of the building and to meetings with requested employees.
• Contact staff via phone, email, and online messaging system to notify them of visitors in the lobby.
• Maintain an excellent understanding of the agency’s mission, vision and values.
• Keep informed about all current programs and services, as well as the staff members responsible for each.
• Maintain clean front desk space, free from clutter and unnecessary items.
• Assist with monthly building safety drills in partnership with safety department and site safety coordinators.
• Facilitate and assist employees in using the agency postage meter.
• Sort and distribute mail to employee mailboxes.
• Manage and maintain employee mailboxes
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Verify and create badges for employees, volunteers and others as needed.
• Other duties as assigned.

Supervisory Responsibilities

• None.

Education Requirements

• High school diploma or general education degree (GED).

Experience Requirements

• Previous customer service experience required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

• Ability to type/data-entry accurately at 40 wpm.
• Experience using multi-line switchboard system.
• Be proficient in Word, Excel, Internet, E-mail.
• Customer Service Oriented with a pleasant disposition

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.