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Gen Digital

60 Gen Digital Customer Service Jobs Hiring Near You

Gen Digital Inc

Product & Design Intern

New York, NY · On-site

$52K - $62K/yr

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands ... At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate ...

Gen Digital Inc.

Integrations Engineer

New York, NY · On-site

$113.80K - $153.20K/yr

About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted ... At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate ...

Gen Digital Inc.

Product & Design Intern

New York, NY · Hybrid

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands ... At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate ...

Gen Digital Inc

IT Support Intern

New York, NY · On-site

$62.40K/yr

About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted ... Provide customer service while improving time management, organizational, interpersonal, and ...

Gen Digital Inc

Forward Deployed Engineer

New York, NY · On-site

$124.80K - $141.44K/yr

About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted ... At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate ...

Gen Digital Inc

Integrations Engineer

New York, NY · On-site

$124.80K - $141.44K/yr

About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted ... At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate ...

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Gen Digital Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Infographic showing various Customer Service job openings at Gen Digital in the United States as of May 2026, with employment types broken down into 10% Internship, and 90% Full Time. Highlights an 66% Physical, 10% Hybrid, and 24% Remote job distribution.

Product & Design Intern

Gen Digital Inc

New York, NY • On-site

$52K - $62K/yr

Internship

This job post has expired today. Applications are no longer accepted.

Job description

Intern, Product & Design - Summer Internship
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage, and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.
When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation, and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we'd love you to be part of Gen.
About the Role
What are you doing this summer? If you're looking for an internship that gives you hands-on experience in a fast-paced, high-impact technology environment-especially one at the forefront of cybersecurity-you're in the right place.
This is an opportunity to grow your skills, build your resume, and make a real impact.
About You
  • You are currently enrolled in a bachelor's or master's degree program in Computer Science, Engineering, or related field.

Skills:
  • Strong attention to detail and organization
  • Interest in digital media, advertising, or revenue operations
  • Comfortable working with data in spreadsheets (Excel/Google Sheets)
  • Willingness to learn and take on new challenges
  • Strong communication and teamwork skills

Personal Attributes:
  • Visionary leader with a strategic mindset and a passion for leveraging data to drive decision making.
  • Ability to thrive in a fast-paced, high-tech environment and manage complex problem

Internship Details
  • Start Date: June 1
  • Duration: 10 weeks
  • NYC Office

Apply