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Family Support Coordinator

DonorConnect is seeking a full-time Family Support Coordinator. This position will be seven 12-hour call shifts a pay period, including nights, weekends and holidays. The Family Support Coordinator will provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating potential donor families on the life saving gift of donation. The FSC also provides guidance and support to grieving families. If you have a passion for assisting families in crisis and possess strong skills in behavioral assessment, crisis intervention, and emotional support, we encourage you to apply today!

DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives!

Working under the supervision of the Manager, Donor Family Services, the Family Support Coordinator (FSC) will strive to create a positive environment by supporting families through the donation process. You will collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation. The FSC will sensitively lead the approach conversation with families to obtain an accurate medical/social history and authorization for organ, eye, and tissue donation. The FSC will also be crucial in providing emotional support to grieving families in a hospital setting.

Additionally, you will be responsible for supporting hospital staff by answering questions and positively promoting DonorConnect. You will complete case follow-up tasks, documentation, time sheets, and other necessary tasks while maintaining active and professional communication with all parties involved. Finally, the FSC will be responsible for completing all on-call functions and supporting continuous improvement efforts within both your team and the organization.

At DonorConnect, we expect your behavior will be consistent with our I CARE + values - integrity, collaboration, accountability, respect and expertise.

MINIMUM QUALIFICATIONS

Training/Education/Certification:

• Bachelor's degree in Behavioral Science or Social Science preferred, and/or an equivalent combination of education and relevant work experience
• Medical Terminology or equivalent experience in a medical environment
• Completion of the Gift of Life Institute training within 6 months of hire
• Grief/bereavement certification, training, and/or education preferred

Experience Required:

• Minimum two years of counseling, social work, or bereavement support preferred
• Minimum two years of working with families in crisis situations in a hospital setting preferred, especially critical care units
• Demonstrated skills in advocacy, communication and/or sales, especially in environments that require building trust and guiding individuals through complex decisions.
• Strong preference for Bilingual English and Spanish applicants

Knowledge/Skills/Abilities:

• Strong behavioral assessment and crisis intervention skills, including experience with de-escalation techniques preferred
• Knowledge of computer hardware and software
• Knowledge of organ and tissue donation preferred
• Advanced level of sensitivity in providing emotional support to grieving families in the hospital setting
• Ability to assess family dynamics as the basis for a plan for support
• Proved ability to communicate with empathy, and advocate eectively for mission-driven outcomes
• Excellent oral and written communication skills
• Attentive to detail and ability to maintain accurate records
• Able to work well with all levels of personnel in hospital settings, and within the guidelines of each institution
• Willingness to train and assist others
• Must be able to work flexible and long hours and provide call coverage on nights, weekends, and holidays
• Ability to stand and walk for extended periods of time
• Ability to lift up to 25 pounds with or without reasonable accommodation
• Ability to stoop, squat, or bend frequently
• Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards of a clinical setting
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!