CUSTOMER SERVICE REP. I
$17.50 - $23.75/hr
CUSTOMER SERVICE REP. I POSITION OBJECTIVE Provide effective and efficient service that meets the customer's standards for service and quality. Acts as the critical link in the fulfillment of each ...
fpcusa
60 Fpcusa Jobs Hiring Near You
CUSTOMER SERVICE REP. I
$17.50 - $23.75/hr
CUSTOMER SERVICE REP. I POSITION OBJECTIVE Provide effective and efficient service that meets the customer's standards for service and quality. Acts as the critical link in the fulfillment of each ...
Application Developer - II POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Full Stack .NET Developer to join our team to elevate our engineering efforts. The ideal candidate ...
Application Developer - II POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Full Stack .NET Developer to join our team to elevate our engineering efforts. The ideal candidate ...
AUDITOR II POSITION OBJECTIVE Periodically conduct internal audits to assure conformance with corporate policies and procedures; local procedures, and department standard operating procedures [SOPs ...
AUDITOR II POSITION OBJECTIVE Periodically conduct internal audits to assure conformance with corporate policies and procedures; local procedures, and department standard operating procedures [SOPs ...
CREDIT ANALYST POSITION OBJECTIVE * Fully utilize knowledge and skills of the credit function to release daily orders for Formosa customers, while supporting the customers and Business Unit in their ...
CREDIT ANALYST POSITION OBJECTIVE * Fully utilize knowledge and skills of the credit function to release daily orders for Formosa customers, while supporting the customers and Business Unit in their ...
Job Summary Systems Administrator to support a 24/7 industrial plant (~400 users), maintaining secure, reliable IT infrastructure while enabling connectivity between plant-floor (OT) systems and ...
Job Summary Systems Administrator to support a 24/7 industrial plant (~400 users), maintaining secure, reliable IT infrastructure while enabling connectivity between plant-floor (OT) systems and ...
I. POSITION OBJECTIVE This position exists to supervise and coordinate the technicians' daily activities and work to efficiently and correctly finish assigned fieldwork. All while sustaining a safe ...
I. POSITION OBJECTIVE This position exists to supervise and coordinate the technicians' daily activities and work to efficiently and correctly finish assigned fieldwork. All while sustaining a safe ...
An exciting new Career Opportunity is available for a PSM Engineer to join our Corporate Safety & PSM Department. Individuals who possess the required experience are encouraged to review the attached ...
An exciting new Career Opportunity is available for a PSM Engineer to join our Corporate Safety & PSM Department. Individuals who possess the required experience are encouraged to review the attached ...
BUSINESS MARKETING COORDINATOR
$46K - $63K/yr
BUSINESS MARKETING COORDINATOR I. Position Objective To support the Marketing department's initiatives through the creation and maintenance of marketing collateral, coordination of events, and ...
BUSINESS MARKETING COORDINATOR
$46K - $63K/yr
BUSINESS MARKETING COORDINATOR I. Position Objective To support the Marketing department's initiatives through the creation and maintenance of marketing collateral, coordination of events, and ...
I. POSITION OBJECTIVE The Operations Process Safety Management (PSM) Engineer will facilitate the implementation of Process Safety Management Programs to ensure compliance with all State, Federal ...
I. POSITION OBJECTIVE The Operations Process Safety Management (PSM) Engineer will facilitate the implementation of Process Safety Management Programs to ensure compliance with all State, Federal ...
HR GENERALIST
Livingston, NJ · Hybrid
HR GENERALIST POSITION OBJECTIVE The HR Generalist -- Talent Acquisition, Sourcing and Recruitment Focus is responsible for supporting full-cycle recruiting, proactive sourcing, candidate pipeline ...
HR GENERALIST
Livingston, NJ · Hybrid
HR GENERALIST POSITION OBJECTIVE The HR Generalist -- Talent Acquisition, Sourcing and Recruitment Focus is responsible for supporting full-cycle recruiting, proactive sourcing, candidate pipeline ...
SALES REPRESENTATIVE I. Position Objective Maximize Specialty PVC domestic sales . Generate new business based on company strategy and maximize business with existing customers. II. Major Areas of ...
SALES REPRESENTATIVE I. Position Objective Maximize Specialty PVC domestic sales . Generate new business based on company strategy and maximize business with existing customers. II. Major Areas of ...
Job Summary The Process Engineer position exists to support the plant's daily operations and comply with the goals of production, quality, training, yearly/monthly budget, cost reports, safety ...
Job Summary The Process Engineer position exists to support the plant's daily operations and comply with the goals of production, quality, training, yearly/monthly budget, cost reports, safety ...
System Analyst POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Full Stack .NET Developer to join our team to elevate our engineering efforts. The ideal candidate will be ...
System Analyst POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Full Stack .NET Developer to join our team to elevate our engineering efforts. The ideal candidate will be ...
I. POSITION OBJECTIVE The DRCS Coordinator (Inspection Team) is responsible for executing field inspection and audit activities under the Designated Route Check System (DRCS) Program, ensuring that ...
I. POSITION OBJECTIVE The DRCS Coordinator (Inspection Team) is responsible for executing field inspection and audit activities under the Designated Route Check System (DRCS) Program, ensuring that ...
I. POSITION OBJECTIVE Serve as the fire protection technical expert, providing consultation on system design, design bases, and interfacing with other engineering disciplines. Apply knowledge ...
I. POSITION OBJECTIVE Serve as the fire protection technical expert, providing consultation on system design, design bases, and interfacing with other engineering disciplines. Apply knowledge ...
I. POSITION OBJECTIVE The Research Scientist position exists to identify industry and academia trends and spearhead the proof-of-concept and scale-up efforts, based on new applicable knowledge and ...
I. POSITION OBJECTIVE The Research Scientist position exists to identify industry and academia trends and spearhead the proof-of-concept and scale-up efforts, based on new applicable knowledge and ...
I. POSITION OBJECTIVE This position exists to identify industry trends for developing new or improved, innovative value added end-use applications for polyolefin resins on various types of converting ...
I. POSITION OBJECTIVE This position exists to identify industry trends for developing new or improved, innovative value added end-use applications for polyolefin resins on various types of converting ...
Accounting Administrator - Plant Accounting Job Summary Accounting Administrator supporting a large manufacturing facility through accounts payable and transactional accounting. This role ensures ...
Accounting Administrator - Plant Accounting Job Summary Accounting Administrator supporting a large manufacturing facility through accounts payable and transactional accounting. This role ensures ...
I. POSITION OBJECTIVE The purpose of this position is to provide engineering support for daily activities and other duties assigned on EG engineering matters during design, construction, pre ...
I. POSITION OBJECTIVE The purpose of this position is to provide engineering support for daily activities and other duties assigned on EG engineering matters during design, construction, pre ...
I. POSITION OBJECTIVE This position supports the execution of the facility's Safety and Industrial Hygiene program to ensure compliance with all State, Federal, and corporate regulations, policies ...
I. POSITION OBJECTIVE This position supports the execution of the facility's Safety and Industrial Hygiene program to ensure compliance with all State, Federal, and corporate regulations, policies ...
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$17.50 - $23.75/hr
Other
Posted 11 days ago
Job description
                           CUSTOMER SERVICE REP. I
POSITION OBJECTIVEÂ Â
Provide effective and efficient service that meets the customer’s standards for service and quality. Acts as the critical link in the fulfillment of each sale and in the fulfillment and enhancement of Formosa’s brands and image, by providing timely and consistent delivery of the products and services specified and required by the customer.Â
MAJOR AREAS OF ACCOUNTABILITY
- Touch Point Customer Contact: Answer phones, respond to emails, and resolve customer inquiries in a timely manner and to customer’s satisfaction. Communicate clearly and respectfully.
- Customer Contacts and Relationships: Communicate clearly and responsibly in a timely manner, take initiative, and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time-management and good organizational skills. Demonstrates credibility by anticipating and recognizing customer concerns and by delivering on commitments made. Perform continuous liaison with internal contacts (including sales representatives, shipping, traffic and other related functions) and with external contacts to resolve individual customer needs and situations.
- Error-Free Customer Order Processing: Analyze and identify root causes for errors. Pursue solutions resulting in a reduction of order errors and work collaboratively with cross functional teams in a proactive attempt to limit the number of instances regarding order errors.
- Expedite On-Time Delivery and Minimize Delivery Blockages: Perform consistent and timely follow-up and feedback to Customer, Sales, and any other function involved in the order cycle. This involves thorough and precise communication, and tracking and recording each element of the customer’s transaction. Integrates actions and solutions which may include various issues such as product inventory, volume or scheduling, credit release, meeting specifications/quality requirements, availability of railcars/carriers, and timing of shipments.
- Facilitate the Processing of Customer Complaints through Fact Gathering: Gather facts involving diverse situations which may include, among others, product quality, delivery issues, product specifications and quality. Communicate findings to the appropriate involved individuals and file complaint.
- Manage Consignment/Outside Terminal Inventory: Consistently, and in a timely manner, monitor and manage Consignment and Outside Terminal inventory to ensure adequate inventory levels that are not in excess of 30 days from placement date.
QUALIFICATIONS
- 1-5 years experience in the customer service field. Ability to handle small, medium, and large accounts with complex product portfolios including consignment, outside terminals, Export and Mexico accounts.  Demonstrated achievement in providing customer satisfaction.
- Excellent English verbal and/or multilingual. Able to read, analyze, and interpret emails, purchase orders, contracts, Standard Operating Procedures, NANs, SPRs, CQRFs, and any other job related reports. Excellent written communication skills by use of emails and written reports. Strong phone etiquette and ability to answer phone within 3 rings if available. Effectively present information and respond to questions from internal and external customers and managers. Calculate figures and amounts such as price, volume, and percentages. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Use of Microsoft Office Excel, Word, and Outlook.
- B.A. or B.S. 4 year degree from a college or university; or 10 to 15 years related experience and /or training; or equivalent combination of education and experience.