Supervisor, Service Support
OR · On-site +1
At Flexential, our supervisors are the first escalation points for leadership. They drive day-to-day operations, resource allocation, and frontline support while ensuring customers receive a world ...
45 Flexential Jobs Hiring Near You
Supervisor, Service Support
OR · On-site +1
At Flexential, our supervisors are the first escalation points for leadership. They drive day-to-day operations, resource allocation, and frontline support while ensuring customers receive a world ...
Senior Platform Engineer
OR · On-site +1
$150K - $165K/yr
This is an individual contributor role with significant technical ownership and direct impact on critical Flexential technology roadmap. You will work across infrastructure, automation, and ...
Senior Platform Engineer
OR · On-site +1
$150K - $165K/yr
This is an individual contributor role with significant technical ownership and direct impact on critical Flexential technology roadmap. You will work across infrastructure, automation, and ...
Principal Network Automation Architect
OR · On-site +1
... Flexential's customer self-service portal. This platform enables customers to order and provision network services on demand. It exposes service catalog, feasibility, ordering, provisioning, and ...
Principal Network Automation Architect
OR · On-site +1
... Flexential's customer self-service portal. This platform enables customers to order and provision network services on demand. It exposes service catalog, feasibility, ordering, provisioning, and ...
Act as a physical security subject matter expert and Flexential representative for interactions with employees, customers and vendors. * Lead project initiatives related to the design and ...
Act as a physical security subject matter expert and Flexential representative for interactions with employees, customers and vendors. * Lead project initiatives related to the design and ...
Act as a physical security subject matter expert and Flexential representative for interactions with employees, customers and vendors. * Lead project initiatives related to the design and ...
Act as a physical security subject matter expert and Flexential representative for interactions with employees, customers and vendors. * Lead project initiatives related to the design and ...
Data Center Technician III
Tampa, FL · On-site
$27 - $29/hr
A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm ...
Data Center Technician III
Tampa, FL · On-site
$27 - $29/hr
A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm ...
Flexential is seeking a proven, enterprise scale operations leader to serve as Vice President, Data Center Operations . Reporting to the Chief Operating Officer, this executive will lead the ...
Flexential is seeking a proven, enterprise scale operations leader to serve as Vice President, Data Center Operations . Reporting to the Chief Operating Officer, this executive will lead the ...
VP, Data Center Operations
OR · On-site +1
Flexential is seeking a proven, enterprise scale operations leader to serve as Vice President, Data Center Operations . Reporting to the Chief Operating Officer, this executive will lead the ...
VP, Data Center Operations
OR · On-site +1
Flexential is seeking a proven, enterprise scale operations leader to serve as Vice President, Data Center Operations . Reporting to the Chief Operating Officer, this executive will lead the ...
... Flexential's customer self-service portal. This platform enables customers to order and provision network services on demand. It exposes service catalog, feasibility, ordering, provisioning, and ...
... Flexential's customer self-service portal. This platform enables customers to order and provision network services on demand. It exposes service catalog, feasibility, ordering, provisioning, and ...
Mechanical Engineer
Atlanta, GA · On-site +1
$140K - $160K/yr
Benefits of working at Flexential • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and ...
Mechanical Engineer
Atlanta, GA · On-site +1
$140K - $160K/yr
Benefits of working at Flexential • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and ...
Senior Manager, Platform Engineering
OR · On-site +1
Summary Flexential is hiring a Senior Manager, Platform Engineering in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including ...
Senior Manager, Platform Engineering
OR · On-site +1
Summary Flexential is hiring a Senior Manager, Platform Engineering in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including ...
Critical Infrastructure Engineer II
Portland, OR · On-site
$43 - $45/hr
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job ...
Critical Infrastructure Engineer II
Portland, OR · On-site
$43 - $45/hr
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job ...
Summary Flexential is hiring a Senior Manager, Platform Engineering in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including ...
Summary Flexential is hiring a Senior Manager, Platform Engineering in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including ...
Director, HR Business Partners
Denver, CO · On-site
The Director, HR Business Partners leads the team of HR business partners who provide strategic support to leaders across every function at Flexential. The Director sets the standard for how business ...
Director, HR Business Partners
Denver, CO · On-site
The Director, HR Business Partners leads the team of HR business partners who provide strategic support to leaders across every function at Flexential. The Director sets the standard for how business ...
The Director, HR Business Partners leads the team of HR business partners who provide strategic support to leaders across every function at Flexential. The Director sets the standard for how business ...
The Director, HR Business Partners leads the team of HR business partners who provide strategic support to leaders across every function at Flexential. The Director sets the standard for how business ...
DCE Design & Construction Program Manager
Atlanta, GA · On-site +1
$135K - $150K/yr
This position follows Flexential's hybrid and remote work model flexibility. In-office collaboration typically occurs on Tuesdays and Wednesdays when located within a commutable distance from ...
DCE Design & Construction Program Manager
Atlanta, GA · On-site +1
$135K - $150K/yr
This position follows Flexential's hybrid and remote work model flexibility. In-office collaboration typically occurs on Tuesdays and Wednesdays when located within a commutable distance from ...
After information gathering and assessment, create quote(s) and present solutions to potential clients based on Flexential's benefits and capabilities. * Provide regional datacenter tours when ...
After information gathering and assessment, create quote(s) and present solutions to potential clients based on Flexential's benefits and capabilities. * Provide regional datacenter tours when ...
Field Solutions Engineer III
Denver, CO · On-site
After information gathering and assessment, create quote(s) and present solutions to potential clients based on Flexential's benefits and capabilities. * Provide regional datacenter tours when ...
Field Solutions Engineer III
Denver, CO · On-site
After information gathering and assessment, create quote(s) and present solutions to potential clients based on Flexential's benefits and capabilities. * Provide regional datacenter tours when ...
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job ...
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job ...
DCE Project Controls Manager
Atlanta, GA · On-site +1
This position follows Flexential's hybrid and remote work model flexibility. In-office collaboration typically occurs on Tuesdays and Wednesdays when located within a commutable distance from ...
DCE Project Controls Manager
Atlanta, GA · On-site +1
This position follows Flexential's hybrid and remote work model flexibility. In-office collaboration typically occurs on Tuesdays and Wednesdays when located within a commutable distance from ...
Flexential Jobs Information
What is it like to work at Flexential?
Flexential is a company that values collaboration and innovation, fostering a culture of teamwork and open communication among its employees. As a leading provider of hybrid IT solutions, Flexential offers a dynamic work environment with a flat organizational structure, allowing employees to take on diverse roles and responsibilities, and work closely with cross-functional teams to drive business growth. For those interested in a career in the tech industry, Flexential may appeal as a company that offers opportunities for professional development, career advancement, and contributions to the development of cutting-edge IT solutions.
What makes Flexential an attractive place to work?
Flexential is a leading provider of hybrid IT solutions, offering a comprehensive range of data center, cloud, and connectivity services to businesses across the United States. The company fosters a collaborative and innovative work environment, where employees can engage in cutting-edge projects, develop new skills, and work closely with cross-functional teams to drive business growth. By joining Flexential, professionals can contribute to the company's mission of delivering exceptional customer experiences and enjoy opportunities for career advancement, professional development, and personal growth in a dynamic and stable industry.
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Supervisor, Service Support
OR • On-site, Remote
Flexential Corp.
Full-time
Posted 12 days ago
Key responsibilities
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team and individual performance, punctuality, professionalism, and adherence to policies and procedures.
Serve as the primary escalation point for single-customer and multi-customer outages and facilitate outage communications.
Job description
At Flexential, our supervisors are the first escalation points for leadership. They drive day-to-day operations, resource allocation, and frontline support while ensuring customers receive a world-class support experience.
This role partners closely with team members to provide coaching, performance feedback, process improvements, and professional development opportunities that help both employees and the business succeed.
If you're a people-focused technical leader who thrives in a fast-paced support environment and enjoys developing high-performing teams, we'd love to hear from you.
What You'll Do
As a Supervisor, Technical Support, you will:
- Drive responses to customer cases and ensure proper ticket routing.
- Monitor, motivate, and document team and individual performance, punctuality, professionalism, and adherence to policies and procedures.
- Document disciplinary issues and provide consistent employee feedback through one-on-one meetings.
- Partner with managers to develop and improve processes and procedures.
- Champion:
- Customer experience
- First call resolution
- Team development
- Team efficiency and metrics
- Team project status updates
- Communicate team objectives, goal progress, and operational updates.
- Ensure successful onboarding and training of new hires.
- Create and manage team schedules.
- Oversee workload handoffs between shifts to maintain a seamless customer experience.
- Serve as the primary escalation point for single-customer and multi-customer outages.
- Facilitate outage communications and provide timely updates to internal and external stakeholders.
Required Qualifications
- 2 to 5 years of experience in:
- 24/7 IT enterprise support environments
- Quality control
- Staffing
- Delegation
- Performance management
- Team building
- Employee coaching and feedback
Skills & Competencies
- Strong knowledge of IT best practices, policies, and procedures.
- Strong organizational, time management, and project planning skills.
- Excellent problem-solving, critical thinking, and decision-making skills under pressure.
- Experience resolving customer and internal conflicts.
- Excellent verbal and written communication skills, including phone etiquette, writing, and active listening.
- Strong attention to detail.
- Strong work ethic.
- Strong customer service and interpersonal skills.
- Ability to influence, lead, and coach others.
- Ability to collaborate effectively with peers to resolve cross-shift and departmental roadblocks.
- Positive attitude and team-first mindset.
Preferred Qualifications
- ITIL Foundation certification or familiarity with ITIL incident management methodology.
- Experience with Change Management.
- 3 to 5+ years applying troubleshooting techniques across server, application, and networking technologies, including:
- Remote Desktop, SSH, FTP
- Microsoft Server Technologies
- VMware and/or other virtualization technologies
- Linux or other Unix-based platforms
- VLANs, ACLs, and IP Subnets
- Networking and Switching concepts
- Load Balancing
- Firewall Configuration (Fortigate, Cisco ASA)
- Disaster Recovery
- Experience coordinating team-building activities.
Physical Requirements
- Frequent computer and keyboard use.
- Extended periods of sitting or standing.
- Heavy phone usage.
Compensation
Base Salary Range
$75,000 - $80,000 annually
Actual compensation will vary based on experience, qualifications, skills, and location.
Variable Pay
Eligible for a discretionary annual bonus based on individual and company performance.
Why Join Flexential?
Not meeting every single requirement? No problem!
We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today.