Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
20 Fit2Run Customer Service Jobs Hiring Near You
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Customer Experience Lead (CXL) Palm Beach Gardens
Palm Beach Gardens, FL · On-site
$16 - $19/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Customer Experience Lead (CXL) Palm Beach Gardens
Palm Beach Gardens, FL · On-site
$16 - $19/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Customer Experience Lead - CXL (Ellenton Outlet)
Ellenton, FL · On-site
$15 - $17/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Customer Experience Lead - CXL (Ellenton Outlet)
Ellenton, FL · On-site
$15 - $17/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Customer Experience Lead Fort Myers
Fort Myers, FL · On-site
$16/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Customer Experience Lead Fort Myers
Fort Myers, FL · On-site
$16/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Bilingual Customer Service Rep
Bradenton, FL · On-site
$14 - $17.75/hr
... at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves ...
Bilingual Customer Service Rep
Bradenton, FL · On-site
$14 - $17.75/hr
... at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves ...
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Bilingual Customer Service Rep
Bradenton, FL · On-site
$16/hr
... at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves ...
Quick apply
Bilingual Customer Service Rep
Bradenton, FL · On-site
$16/hr
... at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves ...
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Quick apply
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Customer Experience Lead (Clearwater Outlet)
Clearwater, FL · On-site
$16.50 - $19.25/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Customer Experience Lead (Clearwater Outlet)
Clearwater, FL · On-site
$16.50 - $19.25/hr
Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Frequent interaction with customers and team members * Primarily floor-based, active role Fit2Run Expectations * Lead by example through service, energy, and teamwork * Be present and engaged with ...
Quick apply
Frequent interaction with customers and team members * Primarily floor-based, active role Fit2Run Expectations * Lead by example through service, energy, and teamwork * Be present and engaged with ...
Fit2Run Jobs Information
Do workers at Fit2Run get paid breaks?
No. Most people don’t get paid breaks.
100% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
100% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
Does Fit2Run pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get paid time off at Fit2Run?
Some people get paid time off from work.
57% of people say they don’t get paid time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and December 2025.
57% of people say they don’t get paid time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and December 2025.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
- 45% of people with changing schedules find out their shifts one week or less ahead of time.
- 36% of people with changing schedules find out their shifts two weeks ahead of time.
- 9% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do workers at Fit2Run worry about hours?
Most people worry about getting enough hours.
86% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
86% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Fit2Run workers get to choose the shifts they work?
Most people get to choose which shifts they work.
86% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
86% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it for Fit2Run workers to change shifts?
Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to get time off at Fit2Run?
Some people find it hard to get time off.
67% of people report it’s hard to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
67% of people report it’s hard to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Fit2Run managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
36% of people say their manager changes their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
36% of people say their manager changes their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do jobs at Fit2Run spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at Fit2Run?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Fit2Run feel treated with respect by their managers?
Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
91% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Fit2Run get to take their breaks without interruption?
Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
50% of people report that their breaks get interrupted.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
Is it stressful to work at Fit2Run?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Fit2Run enjoy their jobs?
Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
78% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Fit2Run recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get enough training when they start at Fit2Run?
Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
60% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get support to advance at Fit2Run?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people think Fit2Run’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do workers feel well informed about how Fit2Run is doing?
Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
What are the most popular job types at Fit2Run?
What are the most popular jobs at Fit2Run?
What are the most popular categories at Fit2Run?
Fit2Run rating
4.9
Based on 11 frontline employees who took The Breakroom Quiz
Job description
Position Summary
The Customer Experience Lead (CXL) is an hourly key holder who helps lead the store during assigned shifts and ensures an exceptional customer experience. This role serves as Manager on Duty (MOD) when the Store Manager and Assistant Manager are not present.
The CXL is a floor leader first, focused on delivering Fit2Run’s Fit process, supporting the team in real time, and ensuring smooth store operations throughout their shift.
Key Responsibilities
Sales & Customer Experience
The CXL delivers the Fit2Run Fit process with every guest and leads by example through strong selling behaviors and product knowledge.
They support team members on the floor to improve conversion and average transaction value while helping resolve customer concerns and escalating when needed.
This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Shift Leadership (MOD)
During assigned shifts, the CXL serves as Manager on Duty and is responsible for opening and closing the store following company procedures.
They help direct the flow of the business by delegating tasks, ensuring completion of daily responsibilities, and monitoring floor coverage.
The CXL addresses immediate operational or customer issues and communicates with the leadership team as needed, escalating situations appropriately.
Team Support & Coaching
The CXL provides in-the-moment coaching and support to team members while reinforcing company standards, service expectations, and policies.
They assist with onboarding and training new associates when needed and model professionalism, accountability, and teamwork.
Operations & Store Standards
This role supports daily operations by maintaining store cleanliness, organization, and visual presentation. he CXL executes opening and closing procedures, supports promotions and product launches, and helps ensure the store is operating efficiently during each shift.
Inventory & Merchandising
The CXL assists with restocking merchandise, maintaining visual standards, and supporting inventory organization to ensure product is readily available for customers.
Key Performance Expectations
The Customer Experience Lead is expected to deliver strong individual sales results, provide consistent leadership during assigned shifts, and ensure smooth store operations when acting as Manager on Duty.
This role supports a high level of customer experience and contributes to overall team performance.
Qualifications
Candidates should have at least one year of retail or customer service experience, with prior leadership or key holder experience preferred.
Strong communication and problem-solving skills are essential, along with the ability to lead in a fast-paced, customer-focused environment.
Reliability, accountability, and flexible availability, including evenings, weekends, and holidays, are required.
Physical & Work Requirements
This role requires the ability to stand and walk for extended periods, lift up to 40 pounds, and frequently interact with customers and team members.
The position is primarily active and floor-based.
Fit2Run Expectations
The CXL leads through service, energy, and example while supporting team success and store performance during each shift.
They are expected to follow company policies and escalate concerns appropriately.
About Fit2Run
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Palmetto, FL, US
Year founded
2006