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Collabera

Customer Service Representative

Saint Petersburg, FL · On-site

$15.25 - $20.50/hr

Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted ... When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate ...

FNBC Bank & Trust

VP, Operations

West Chicago, IL · On-site

$80K - $95K/yr

Strong proficiency in bank operations and preferably the use of the FIS, including BIC report ... Adequate vision for significant amount of computer work. * Ability to stand or sit for extended ...

Collabera

Customer Service Representative

Northport, AL · On-site

$15 - $20.50/hr

Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted ... When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate ...

Collabera

Customer Service Associate - I

Woodbury, MN · On-site

$15 - $20.75/hr

Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted ... When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate ...

Vst

Fuel Handling Supervisor - Newton Plant

Newton, KS

$115K - $120K/yr

Inputs data into company Fuel Inventory Systems (FIS). * Effectively communicates information ... The amount of experience required in addition to the minimum level of education: Five years ...

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Customer Service Representative

Saint Petersburg, FL • On-site

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Company Description

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.

Performs other administrative duties as requested.


General Duties & Responsibilities:

Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues.

Escalates more technical product-related issues to the proper Product Support department.

Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.

Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.

When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.

Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

Updates customer information and ensures accurate entry of contact information.

Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.

May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.


Educational Requirements:

A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.


General Knowledge, Skills & Abilities:

Knowledge of the company's products, services and business operations to enable resolution of customer inquiries

Excellent customer service skills that build high levels of customer satisfaction

Excellent verbal and written communication skills

Computer navigation and operation skills

Demonstrates effective people skills and sensitivities when dealing with others

Ability to work both independently and in a team environment


Additional Information

To know more on this position or to schedule an interview, please contact:

Vishwas Jaggi

973-475-7482

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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