Question 1

Do workers at Firstsource get paid breaks?

Accepted Answer

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

Question 2

Does Firstsource pay people when they’re sick?

Accepted Answer

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 3

At Firstsource, are sick days and vacation days separate paid time off?

Accepted Answer

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.

Question 4

Is the health insurance from Firstsource affordable enough for their workers?

Accepted Answer

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.

Question 5

Do people get paid time off at Firstsource?

Accepted Answer

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.

Question 6

How far ahead of time do people find out their work schedule?

Accepted Answer

Most people find out their schedule less than four weeks ahead of time.

40% of people with changing schedules find out their shifts one week or less ahead of time.
40% of people with changing schedules find out their shifts two weeks ahead of time.
0% of people with changing schedules find out their shifts three weeks ahead of time.
20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Question 7

Do workers at Firstsource worry about hours?

Accepted Answer

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Question 8

Do Firstsource workers get to choose the shifts they work?

Accepted Answer

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

Question 9

How easy is it for Firstsource workers to change shifts?

Accepted Answer

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Question 10

How easy is it to get time off at Firstsource?

Accepted Answer

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 11

Do Firstsource managers change schedules at the last minute?

Accepted Answer

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Question 12

Do jobs at Firstsource spill into time workers aren’t paid for?

Accepted Answer

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

Question 13

How easy is it to take sick days at Firstsource?

Accepted Answer

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 14

Is a Firstsource job good for students?

Accepted Answer

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Question 15

Is working at Firstsource good if you’re a parent or caregiver?

Accepted Answer

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Question 16

Do people at Firstsource feel treated with respect by their managers?

Accepted Answer

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 17

Do people at Firstsource get to take their breaks without interruption?

Accepted Answer

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 18

Is it stressful to work at Firstsource?

Accepted Answer

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 19

Do people at Firstsource enjoy their jobs?

Accepted Answer

Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 20

Do people at Firstsource recommend working with their team?

Accepted Answer

Not many people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 21

Do people get enough training when they start at Firstsource?

Accepted Answer

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 22

Do people get support to advance at Firstsource?

Accepted Answer

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 23

Do people think Firstsource’s headquarters understands what’s happening where they work?

Accepted Answer

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.

Question 24

Do workers feel well informed about how Firstsource is doing?

Accepted Answer

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

Firstsource

Mailroom - In office Datyton OH

Mailroom - In office Datyton OH

Mailroom - In office Datyton OH

Mailroom - In office Datyton OH

Regional Patient Financial Advocate

Regional Patient Financial Advocate

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative job

Customer Service Representative job

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative

CSR / Customer Service Rep

CSR / Customer Service Rep

Mailroom - In office Datyton OH

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Firstsource rating

Get the real story on frontline employers

Job description

What Firstsource employees say

Get the real story on frontline employers

Pay

Most people get paid breaks

Only some people get paid when they’re sick

The job rarely spills into unpaid time

Benefits

Sick days don’t use up paid time off

Most people say they can afford the health insurance

Most people get paid time off

Hours and flexibility

Less than 4 weeks notice of work schedule

Most people don’t worry about their hours

Only some people can choose their shifts

Workplace

Most people feel treated with respect

Most people get breaks without interruption

Most people are stressed

About Firstsource

Industry

Website

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