7 First Step Communities Customer Service Jobs Hiring Near You

Why work at First Step Communities?

Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:

Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of

making a difference in our community by starting a career at First Step Communities.

Job Title: Client Support Associates (CSA)

Program: North A Shelter 

Location: North Sacramento

Reports To: Site Supervisor(s) or Program Director

FLSA Status: Non-Exempt

Full time shifts available - must be able to work on the weekends

Summary:

Roseville road shelter is a sanctioned place for anyone who is experiencing homelessness on the streets of Sacramento. Working as part of a team, CSAs will monitor and direct the clients in all areas of the campus. CSAs are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise. CSAs are to build a rapport and trust with clients in hopes to get them the resources and services they need in hope to end their cycle of homelessness!

The FSC North A Shelter is for adults 18 and over and the CSA staff will work mainly as client monitors.

Essential Duties and Responsibilities: Specific duties may vary based on location and shift. Other duties may be assigned.

• Monitor and facilitate all clients who come in and out of the facility, including security checks to make sure weapons and drugs and/or paraphernalia are not on-site.
• Monitoring and facilitating new clients to program rules and regulations.
• Direct activities of the clients while at the campus location.
• Keep safety watch day and night and lead conflict resolution should issues requiring intervention arise.
• Assist guests when needed.
• Escalate to Management’s attention any observed or suspected abuse and/or neglect of disabled individuals, dependent adults and elder/senior citizens.
• Help clients access stored possessions (if any) and process their exit from the facility as required.
• Distribute and serve lunch and dinner to clients on-site.
• Receive, process, distribute and store donation items received from the public.
• Performs facility cleaning and maintenance, which includes sanitizing and cleaning the common area(s), and showers, 
• Regular, predictable attendance is required.
• Writes clear and legible daily activity logs and incident reports.
• Perform campus and client activity monitoring as assigned.
• Ability to get along and work effectively with others
• Ability to work outdoors in varying weather conditions.
• Ability to walk in uneven terrain

Supervisory Responsibilities: This job has no supervisory duties.

Job Type: Full-time

Pay: $21.00 - $21.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

License/Certification:

• Driver's License or Government ID (Required)

Work Location: In person