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We are a leading Managed IT Services provider seeking a User Support & Junior Systems Administrator to join our team in San Francisco. This role involves hands-on technical support and system administration for a diverse client base including over 700 users. The ideal candidate is a technically savvy professional with extensive experience in user support, system maintenance, and network security, capable of working both independently and as part of a small, dedicated team. Daily client interaction and troubleshooting across a variety of platforms and devices are key components of this position.

Responsibilities

• Provide direct daily support to users including Admin staff and C-level executives
• Diagnose, repair, maintain, and upgrade hardware and computer equipment
• Manage and configure Windows servers (2016 and newer), MacBooks, and mixed production environments
• Administer mobile device management solutions (Workspace One, MAS360) and support mobile phones
• Monitor and update computer networks, establish new networks, and ensure network security
• Manage backup solutions including Veritas Backup Exec and support hosted services such as Office 365 and Gmail
• Maintain documentation and inventory for software and equipment issued to users
• Use Jira Service Management for ticket resolution and asset management
• Provide customer service and technical coaching to team members

Required Qualifications

• 5+ years of experience in IT support and system administration

Preferred Qualifications

• Experience supporting Windows 7 and newer versions
• Proficiency in MacBook support
• Familiarity with Mobile Device Management platforms such as Workspace One and MAS360
• Knowledge of Single Sign-On and Multi-Factor Authentication systems like Okta and OneLogin
• Hands-on experience with Veritas Backup Exec and hosted services including Office 365 and Gmail
• Understanding of Group Policy Objects (GPO) administration
• Strong technical troubleshooting skills
  The ideal candidate will possess a proven track record of providing technical helpdesk support within the biotechnology or pharmaceutical sectors, demonstrating a strong understanding of GxP regulatory requirements and the ability to support specialized laboratory information systems.