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Phonely

Customer Success Representative

California, MD · On-site

About the Role We're hiring a Customer Success Representative to own the onboarding and support experience for our SMB and mid-market customers. This is a hands-on, customer-facing role where you'll ...

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Customer Success Representative

Customer Success Representative

EBSCO Industries, Inc.

Birmingham, AL • On-site

Full-time

Posted 13 days ago

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven - hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team
Job Summary
Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers.
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities.
You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise.
This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment!
Job Responsibilities
  • Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
  • Quickly become an expert in the Moultrie product suite
  • Resolve customer inquiries
  • Maintain a quality rating by following procedures and acting in the customers' best interests Record all interactions with customers in the provided CRM system
  • Meet evolving department goals and metrics
  • Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
  • Resolve routine problems and communicate solutions or requested information to the customer
  • Maintains an active attendance record throughout the course of this position with little to no tardies.

Job Requirements
  • High school diploma, GED, or college-level education
  • MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
  • Comfortable managing both phone and messaging queue conversations
  • Remote experience handling technical troubleshooting and issue resolution
  • MUST be able to work a flexible schedule including evenings and weekends
  • Ability to work in a remote setting with a reliable internet connection
  • Great communication skills, internally with team members and externally with customers
  • Strong time-management skills
  • Goal-oriented mindset
  • Leads by example using a proactive approach to provide optimal customer support

Preferred Skills
  • College degree
  • Experience working with Zendesk or a similar CRM system
  • Appreciation for the outdoors
  • Coachable, empathetic mindset
  • Ability to multitask

Essential Job Function
  • Outstanding organizational, interpersonal and communication (written and verbal) skills
  • Good problem-solving skills and ethical behavior
  • Unwavering Attendance Record
  • Must maintain confidentiality
  • May require sitting for long periods of time
  • Works in a team-oriented environment

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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