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Front Desk Representative - FT / Harrisburg, PAAbout Feeser's, Inc.
Founded in 1901, Feeser's, Inc. is a family-owned and operated full-line foodservice distributor headquartered in Harrisburg, Pennsylvania. For more than 120 years, we have proudly served customers throughout the Mid-Atlantic region with an extensive selection of dry, refrigerated, and frozen food products. Our diverse customer base includes restaurants, healthcare facilities, educational institutions, and other foodservice operations.
At Feeser's, our success is built on exceptional customer service, strong relationships, and dedicated employees who take pride in representing our company every day.
Position Summary
Feeser's is seeking a professional, friendly, and highly organized Front Desk Representative to serve as the first point of contact for visitors, customers, and business partners. As the face of our organization, you will play a critical role in creating a welcoming and positive experience for everyone who enters our facility.
The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. In addition to receptionist responsibilities, this position provides administrative support across departments and assists with customer transactions, data entry, and communication.
If you enjoy helping others, thrive in a collaborative environment, and take pride in delivering exceptional service, we'd love to hear from you.
Essential Responsibilities

• Maintain a clean, organized, and professional reception area.
• Greet and welcome visitors, customers, vendors, and guests.
• Provide excellent customer service while exercising sound judgment and professionalism.
• Answer, screen, and direct incoming phone calls.
• Take and distribute messages accurately and efficiently.
• Receive, sort, and distribute incoming mail, packages, and correspondence.
• Coordinate outgoing shipments and deliveries.
• Respond to administrative inquiries and direct requests to the appropriate department.
• Assist with general administrative and clerical tasks, including filing, recordkeeping, and petty cash management.
• Process customer pickup orders.
• Collect and process cash, check, and credit card payments.
• Print invoices and maintain accurate transaction records.
• Perform data entry and maintain accurate records.
• Utilize Customer Relationship Management (CRM) software to manage customer information and interactions.
• Communicate customer concerns and operational issues to the appropriate internal teams.
• Support additional projects and responsibilities as assigned.

What We're Looking For
Key Skills & Competencies

• Outstanding customer service mindset with a proactive approach to problem-solving
• Strong interpersonal skills and professional demeanor
• Excellent verbal, written, and telephone communication skills
• Ability to build positive relationships with customers and visitors
• Strong attention to detail and accuracy
• Effective organizational and time-management skills
• Ability to prioritize tasks and multitask efficiently
• Critical thinking and sound decision-making abilities
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable working in a fast-paced environment with changing priorities
• Basic math and cash-handling skills
• Reliable attendance and punctuality

Qualifications

• High school diploma or GED required
• Associate degree or coursework from an accredited two-year college preferred
• Proficiency with Microsoft 365 applications, including Outlook, Word, and Excel
• Minimum of one (1) year of customer service experience preferred
• Previous receptionist, administrative support, or front desk experience preferred
• Foodservice industry experience is a plus

Why Join Feeser's?

• Join a respected, family-owned company with over 120 years of success
• Be part of a collaborative and customer-focused team
• Opportunity to make a meaningful impact on customer and visitor experiences
• Stable, growing organization with strong community roots

Feeser's, Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.
Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.