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Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Investor Reporting, this position is responsible for managing complex investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily and monthly reports and processes the transfer of loans between clients or agencies.

Additionally, this position reviews and resolves monthly custodial account reconciliations and conducts in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines. This role serves as a subject matter expert in investor reporting, ensuring compliance, accuracy and efficiency in all deliverables, while driving process improvements and addressing escalated issues.

Qualifications Include:

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
• 5+ years' experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities
• Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines
• Demonstratable ability to analyze and respond to complex transactional data and reconciliation
• Direct experience or familiarity with test of expected cash custodial reconciliation preferred
• Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/ remittance systems
• Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
• Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days 

Compensation

• The hourly range for this position is between $35.57 to $49.86 hourly
• This position is eligible for an annual discretionary bonus 

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.