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The People Operations Specialist plays an integral role at Favor. The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB. This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment.

• Benefits & Wellness Administration

  • Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.

  • Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.

  • Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.

  • H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.

• Onboarding & Offboarding Experience

  • New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.

  • Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.

  • Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.

• People Programs & HR Systems

  • System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.

  • Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).

  • Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.

• Data Integrity, Payroll & Reporting

  • HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.

  • Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.

  • Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.

  • Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.

• Talent Experience & Culture Responsibilities:

  • Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.

  • Manage catering orders, menu selection, and vendor delivery for team events and meetings.

  • Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.

  • Oversee incoming mail and support general workplace administrative needs

  • Assist with bi-weekly snack restocking to maintain a welcoming office culture.

• A relevant degree or comparable formal training, certification, and/or work experience

• 3+ years’ experience in benefits, data analysis, payroll, HR systems

• Strong understanding of the employee benefits landscape, processes, and compliance

• Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)

• The ability to lift and carry about 30 lbs. 

• Proficiency in Microsoft Excel and Google Suite products

• Experience with Workday is a plus.

• You have strong written, verbal, and interpersonal communication skills.

• You are highly organized, meticulous, and resourceful.

• You have proven experience with prioritization, multitasking, and problem solving.

• You are focused on customer service and the team member experience.

• You have a high touch, caring, and helpful approach in difficult circumstances.

• You are patient and approachable.

• You can simplify complex concepts into digestible information for team members to understand.