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The Residential HVAC General Manager is responsible for the overall operational and financial success of the residential HVAC department. This leadership role involves driving business growth, managing teams, ensuring top-tier service delivery, and maintaining profitability within the residential market segment.
Responsibilities
• Strategic Planning and Business Development: Develop and implement strategic plans, manage budgeting, and drive sales growth through various strategies. Identify opportunities for market expansion and new services.
• Operations Management: Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching. Ensure compliance with codes and standards, manage inventory, vehicle fleet, and monitor KPIs for process improvement.
• Team Leadership and Development: Recruit, train, and mentor staff. Foster a positive work environment, set performance expectations, and ensure ongoing training.
• Financial Management: Manage budgets, P&L, implement cost controls, and oversee job costing and pricing. Review work orders and invoices.
• Customer Relationship Management: Address customer issues, ensure satisfaction, build relationships, and manage online reputation.
• Compliance and Safety: Ensure proper licensing, certifications, and enforce safety protocols and regulations.
Requirements
• Bachelor's Degree in a related field or equivalent experience.
• 5+ years of management experience in HVAC or construction, preferably residential.
• Proven success in operations, sales, and business management.
• Knowledge of residential HVAC systems, codes, and regulations.
Skills
• Leadership, mentorship, and team-building.
• Strategic thinking.
• Customer service and sales skills.
• Financial acumen.
• Communication, conflict resolution, and negotiation.
• Organizational and time management skills.
• Problem-solving and decision-making.
• Adaptability and ability to handle pressure.
• Commitment to learning.
• Entrepreneurial mindset and results-driven approach.
• Desire for improvement and ability to motivate others.