Expedient

Overview

Are you ready to start your career with an established company? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual who is ready to learn, to join our team as a Customer Service Representative.  The ideal candidate will enjoy working with others, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. Now is the time to join our team and become the part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

·          Work in a call center environment assisting our clients via phone and email

·          Respond to inquiries pertaining to all flood products and other general concerns

·          Work closely with other departments within the office to resolve client’s issues

WHO YOU ARE

You possess …

·          Good customer relations skills

·          The ability to multitask in a fast paced environment meeting tight deadlines for our clients

·          Skills to be detail oriented to maintain our quality standards

·          A strong work ethic, including reliability and punctuality

Responsibilities

·          Handle inbound and outbound calls from customers

·          Perform customer verifications

·          Effectively communicate with customers via telephone, email and fax

·          Provide information in response to inquiries about all flood products and services

·          Obtain and evaluate all relevant information to handle inquiries and complaints

·          Resolve customer inquiries related to flood products and services and make effective notes in each order changed.

·          Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner

·          Contribute to the team effort by accomplishing related results as needed

·          Direct requests and unresolved issues to the designated resource

·          All other duties as assigned

Qualifications

·          High school diploma, general education degree or equivalent

·          One (1) year of customer service experience preferred

·          Knowledge of customer service principles and practices

·          Proficiency in the Microsoft software products, Excel, Word and Outlook

·          Excellent communication skills

·          Attention to detail and accuracy

·          Problem-solving skills and problem analysis

·          Ability to multi-task, organize, and prioritize, research and resolve issues in a timely and effective manner.