Regional Collections Specialist (Remote - West Coast Preferred)Salary: $65,000 Base + Quarterly Bonus Potential
Employment Type: Full-time, Direct-Hire
Location: Fully Remote
About the Company: Our client is a leading manufacturer and distributor serving commercial customers nationwide. The organization is known for its customer-focused approach, financial stability, and commitment to employee development, offering strong benefits and long-term career growth opportunities.
About the Role: The company is seeking a Regional Collections Specialist to support commercial credit and collections activities across a large customer portfolio. This position combines customer relationship management, collections, credit analysis, and financial review responsibilities. The ideal candidate will be comfortable making high-volume outbound calls while balancing credit decisions and customer service responsibilities.
What You'll Do: - Make at least 50 outbound collection calls per day
- Review and establish credit limits for new and existing customers
- Analyze customer financial statements and assess credit risk
- Interpret and utilize Experian and NACM credit reports
- Negotiate payment arrangements and resolve outstanding balances
- Investigate and document customer disputes and root causes
- Maintain detailed collection notes and account documentation
- Monitor aging reports and collection effectiveness
- Partner with sales and operations teams to resolve account issues
- Build strong relationships with customers and internal stakeholders
- Support process improvements and departmental initiatives
- Maintain compliance with company policies and collection procedures
What You Bring: - Minimum 4 years of experience in Credit, Collections, or Accounts Receivable
- Minimum 4 years of customer-facing experience
- 1-3 years of call center or high-volume phone environment experience
- Experience utilizing Experian credit reporting tools
- Strong financial analysis and account review capabilities
- Proficiency with Microsoft Excel and Microsoft Office
- Excellent communication, negotiation, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to work independently in a remote environment
- Associate degree required; Bachelor's degree in Accounting or Finance preferred
What's in it for You: - Fully remote work environment
- Quarterly bonus opportunity in addition to base salary
- Comprehensive medical, dental, vision, life, and disability benefits
- 401(k) with employer match and immediate vesting after one year
- Health Savings Account employer contribution and matching program
- Stable organization with long-term growth opportunities
- Opportunity to work with commercial customers and develop credit management expertise
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