32 Evo Customer Service Jobs Hiring Near You

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Boot fitter engages with customers on a one-to-one basis, addressing their ski or snowboard boot needs and problems. The role provides expert advice on ski or snowboard equipment. The Boot Fitter ensures a proper fit through the boot fitting process and offer exceptional customer service. 

 The Perks

• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Career pathing, leadership development, network development, training and performance feedback
• sick leave, 40 hours volunteer paid time off

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Interface with customers during one-to-one appointments, addressing their ski or snowboard boot needs and problems. 
• Assist customers in selecting appropriate ski equipment, including skis, boots, and bindings, based on their needs. 
• Conduct the boot fitting process to ensure a proper and comfortable fit for customers. 
• Manage and maintain the boot lab tools and supplies to support boot fitting services. 
• Maintain charts for ski, binding, and boot weights on evo.com to provide customers with accurate information. 
• Offer additional assistance as a retail associate, including cleaning, working at the front counter, and applying visual merchandising standards. 
• Participate in training sessions and clinics to enhance product knowledge and technical boot fitting skills. 
• Collaborate with the team to ensure the sales floor is properly stocked and adheres to evo's visual merchandising standards. 
• Actively participate as a representative of the company at events and volunteer opportunities in the local community. 
• Other duties as assigned.

Requirements

The Must Haves

• Work well in a team atmosphere and be self-motivated to deliver quality work
• Ability to effectively multitask in a high energy, fast-paced omni-channel retail environment
• Comfortable engaging with guests to ensure a welcoming environment for all
• Required to lift and move objects up to but not limited to 50lbs
• Honest communicator who welcomes the exchange of direct feedback
• Reliable and able to work full day shifts, weekdays and weekends
• Must be available to work during the holidays with no planned vacations
• Experience in the outdoor industry is a plus, but we are happy to train the right candidates
• Embodies, honors, and lives our core values: The Great 8 

The Nice to Haves

• Previous experience in boot fitting is a plus but not required, as training will be provided. 
• Point of Sales System experience preferred. 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $20.48 to $24.96/hr Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.