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Job Summary This position provides optimal guest service ensuring that all the guest needs are met in a timely manner. The Sales Lead position assists the Store Director and Assistant Store Director ...

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eCommerce Lead FT @ Guggenheim

eventnetwork

Manhattan, NY

$18.50/hr

Other

Posted 15 days ago


Job description

Responsibilities: 

  • Own merchandise presentation on site, responsible for product categorization, in season management of merchandising presentation, merchandising assortment optimization, and end of season product transitions 
  • Serve as the primary point of contact for eCommerce customer service, answering, managing and responding to phone inquiries during Guggenheim business hours. Collaborate closely with the in-store team and the customer prints team to address order-related questions. Ensure all customer service inquiries are resolved promptly while upholding the highest standards of service excellence.  
  • Tracks sales, analyzes reports, discusses information with the purchasing team in a timely fashion and makes basic re-order recommendations 
  • Work with the purchasing team by preparing recommendations for next season's assortments based on analysis of selling history and coming season's sales plans 
  • Manages online assortments ensuring best quality of contents for the online catalogue 
  • Monitors website to ensure that product are active on the site and appropriately merchandised 
  • Identifies and leverages information (technologies, technical specs, size charts, buying guides,) that informs, educates and influences customer buying decisions 
  • Participate in the development of a site content calendar 
  • Manage and work with the partner on eblast content, strategy, and online curation  
  • Coordinate ecommerce merchandising requirements for marketing campaigns 
  • Manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners, ) through continual testing and refinement of site execution 
  • Ensure website has best in class merchandising capabilities including up-sells, cross sells, enhanced content 
  • Utilize customer feedback sources to make informed, customer-centric decision 

Qualifications: 

  • Proven analytical and numerical aptitude 
  • Partner with purchasing team to maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site 
  • Weekly Reporting – analyze the business to drive sales and conversion through merchandising 
  • Propose, prepare and monitor merchandising AB tests 
  • Create new campaigns and ensure timely and accurate implementation 

Experience: 

  • Experience in leveraging business insights and analytics to make decisions (investments, sales, click-path, traffic, AOV, conversion, A/B testing) 
  • Bachelors degree in Marketing, design or related with at least 3 years experience in a site merchandising role in an online / ecommerce environment 
  • Experience with SEO, UX and A/B test preferred 
  • 3+ years of online merchandising experience, preferably in a direct-to-consumer environment, including experience with both buying and planning site merchandising.

Pay Rate: $18.50/hr