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60 Etsy Full Time Jobs Hiring Near You

Etsy

Manager, Seller Automated Support

Brooklyn, NY · On-site +1

$131K - $171K/yr

They partner across Etsy to improve seller resolution quality, containment, and trust in automated support. This is a full-time position reporting to the Director of Automated Support. In addition to ...

Etsy

Manager, Seller Automated Support

New York, NY

$131K - $171K/yr

They partner across Etsy to improve seller resolution quality, containment, and trust in automated support. This is a full-time position reporting to the Director of Automated Support. In addition to ...

Etsy

Senior Program Manager, Risk & Fraud

New York, NY

$134K - $174K/yr

... Etsy's long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs. This is a full-time position reporting to the Director, Fraud Operations. In ...

Etsy

Senior Counsel, Payments & Product

New York, NY · On-site

$196K - $254K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Director, Assistant General Counsel, Product. In ...

Etsy

Senior Product Designer, Seller Growth

New York, NY · On-site

$152K - $198K/yr

... Etsy continues to be a great investment for our sellers This is a full-time position reporting to our Sr. Product Design Manager for Seller Growth. In addition to salary, you will also be eligible ...

Etsy

Quantitative UX Research Analyst II

Brooklyn, NY · On-site +1

$109K - $141K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Senior Manager, Quantitative Research. In addition to ...

Etsy

Staff Product Designer

Brooklyn, NY · On-site +1

$181K - $235K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Senior Director of Product Design, Growth. In ...

Etsy, Inc.

Senior Director of Payments Product

Manhattan, NY · On-site

$278 - $362/hr

... Etsy listings appear -- in-person, social, and agentic commerce. This is a full-time position reporting to the VP, Marketplace Trust. In addition to salary, you will also be eligible for an equity ...

New

Etsy, Inc.

$152 - $198/hr

... Etsy continues to be a great investment for our sellers This is a full-time position reporting to our Sr. Product Design Manager for Seller Growth. In addition to salary, you will also be eligible ...

New

Etsy

Director Engineering, Internal IT

New York, NY

$274K - $356K/yr

... Etsy's broader Engineering organization. This is a full-time position reporting to the VP of Engineering, CISO. In addition to salary, you will also be eligible for an equity package, an annual ...

Etsy

Senior Staff Machine Learning Engineer

New York, NY · On-site

$245K - $319K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Engineering leadership within Search, Recommendations ...

Etsy

Senior Staff Machine Learning Engineer

New York, NY · On-site +1

$245K - $319K/yr

... full-time position reporting to the engineering leadership within Search, Recommendations, and Ads. This position will be in Brooklyn, NY or for remote candidates based in the United States. Etsy is ...

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Infographic showing various Full Time job openings at Etsy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Manager, Seller Automated Support

Etsy

Brooklyn, NY • On-site, Remote

$131K - $171K/yr

Full-time

Posted 9 days ago

Key responsibilities

  • Lead, coach, and develop the team responsible for Etsy's seller self-service and automated support experiences.

  • Own the performance and optimization of seller-facing automated support and self-service experiences to ensure accuracy, scalability, and reduced contact volume.

  • Partner with Product, Engineering, and Support teams to improve automated support processes and ensure seamless resolution paths.

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$131,000.00 - $171,000.00
What's the role?
The Manager, Seller Automation leads a team responsible for Etsy's seller self-service and automated support experiences, including the Seller AI Agent, Help Center, and automated communications. This role is accountable for the performance, development, and health of the team, as well as operational outcomes within seller automated support and self-service. They partner across Etsy to improve seller resolution quality, containment, and trust in automated support.
This is a full-time position reporting to the Director of Automated Support. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
This is a people-management role within the Customer Support team. Success in the role comes from building a high-performing team, developing reports across levels, setting clear priorities, and leading through others rather than operating as the direct owner of every piece of work.
What does the day-to-day look like?
  • Lead, coach, and develop the team, holding a clear quality and performance bar while providing timely, specific, behavioral feedback that supports each person's growth.
  • Build an inclusive, accountable team culture by creating stretch opportunities, delegating meaningful ownership calibrated to each person's level, and ensuring people understand the team's purpose and have what they need to succeed.
  • Own the performance and optimization of seller-facing automated support and self-service experiences (Help Center content, email journeys) to ensure they're accurate, scalable, and reduce unnecessary contact volume, especially for high-volume issues like Finances, Shipping, and Shop Management.
  • Use data, sentiment, and contact drivers to identify issues and drive improvements, ensuring automation creates clear resolution paths with seamless handoffs to human support when needed.
  • Translate team goals into clear priorities, delegate with defined success criteria, and manage delivery across dependencies like product launches, policy changes, tooling, and enablement timelines.
  • Monitor capacity, make tradeoff decisions, and surface risks early with a recommended path forward, keeping work moving despite ambiguity or changing conditions.
  • Partner with Product, Engineering, and Tech Ops on technical implementation while owning the quality of the seller resolution journey, and with Human Support/Support Operations to strengthen handoffs and escalation paths.
  • Partner with Seller Product Marketing and Scaled Content to align automated experiences with broader initiatives, building strong relationships through proactive communication and follow-through.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 4+ years Experience in Support Operations, Program Management, Self-Service Strategy, or a related field, including experience managing people and leading complex work.
  • Strong judgment in prioritization, operational problem-solving, and navigating cross-functional dependencies.
  • Comfort working with data and customer sentiment to diagnose issues and improve processes, content, or support experiences.
  • Experience partnering closely with product and engineering teams to land operational improvements.
  • The ability to lead steadily through ambiguity, change, and high-pressure moments while keeping the team focused and supported.
  • Success in this role means the team consistently meets performance expectations, direct reports are growing and taking on meaningful ownership, seller self-service effectiveness improves over time, and automated support remains a trusted and effective source of resolution for sellers.
  • You may be expected to travel to Etsy offices or outsourced partner sites based on team priorities and business needs.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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