Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
60 Emds Software Support Representative Jobs Hiring Near You
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat.
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat.
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear ...
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat.
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat.
Patient Services Representative
Austin, TX · On-site
$17.25 - $22/hr
Patient Services Representative A Patient Services Representative's goal is to assist the patients ... Learns all applicable eMDs software systems and can navigate between them efficiently. Learns how ...
Patient Services Representative
Austin, TX · On-site
$17.25 - $22/hr
Patient Services Representative A Patient Services Representative's goal is to assist the patients ... Learns all applicable eMDs software systems and can navigate between them efficiently. Learns how ...
Patient Services Representative
Austin, TX · On-site
$16.50 - $21/hr
Summary of Job A Patient Services Representative's goal is to assist the patients of Revenue Cycle ... eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate ...
Patient Services Representative
Austin, TX · On-site
$16.50 - $21/hr
Summary of Job A Patient Services Representative's goal is to assist the patients of Revenue Cycle ... eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate ...
Implementation Project Manager
Austin, TX · On-site
... support and training departments within eMDs to exceed client expectations in implementation of eMDs software
Implementation Project Manager
Austin, TX · On-site
... support and training departments within eMDs to exceed client expectations in implementation of eMDs software
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the e-MDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the e-MDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the e-MDs software suite. This is accomplished through teamwork, clear ...
Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the e-MDs software suite. This is accomplished through teamwork, clear ...
Patient Services Representative
Austin, TX · On-site
$17.25 - $22/hr
Summary of Job A Patient Services Representative's goal is to assist the patients of Revenue Cycle ... eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate ...
Patient Services Representative
Austin, TX · On-site
$17.25 - $22/hr
Summary of Job A Patient Services Representative's goal is to assist the patients of Revenue Cycle ... eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate ...
Implementation Project Manager
Austin, TX · On-site
... with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software Skills & Requirements Qualifications • Must have a general ...
Implementation Project Manager
Austin, TX · On-site
... with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software Skills & Requirements Qualifications • Must have a general ...
... support for patient/client escalations Essential Duties and Responsibilities • Manage team ... eMDs software offerings • Highly organized and detail-oriented Education and/or Experience ...
... support for patient/client escalations Essential Duties and Responsibilities • Manage team ... eMDs software offerings • Highly organized and detail-oriented Education and/or Experience ...
Inside Sales Representative
Austin, TX · On-site
... eMDs. This includes but is not limited to EHR/PMS Software, Revenue Cycle Management, SaaS ... quota. • Represent eMDs and all eMDS products/services in a productive manner to the small ...
Inside Sales Representative
Austin, TX · On-site
... eMDs. This includes but is not limited to EHR/PMS Software, Revenue Cycle Management, SaaS ... quota. • Represent eMDs and all eMDS products/services in a productive manner to the small ...
Inside Sales Representative
Austin, TX · On-site
... eMDs. This includes but is not limited to EHR/PMS Software, Revenue Cycle Management, SaaS ... quota. • Represent eMDs and all eMDS products/services in a productive manner to the small ...
Inside Sales Representative
Austin, TX · On-site
... eMDs. This includes but is not limited to EHR/PMS Software, Revenue Cycle Management, SaaS ... quota. • Represent eMDs and all eMDS products/services in a productive manner to the small ...
Regional Account Executive
Austin, TX · On-site
... Software, Revenue Cycle Management, SaaS offerings, and more. Essential Duties and Responsibilities * Drive sales within their territory to reach quota. * Represent eMDs and all eMDS products ...
Regional Account Executive
Austin, TX · On-site
... Software, Revenue Cycle Management, SaaS offerings, and more. Essential Duties and Responsibilities * Drive sales within their territory to reach quota. * Represent eMDs and all eMDS products ...
Regional Account Executive
Austin, TX · On-site
... Software, Revenue Cycle Management, SaaS offerings, and more. Essential Duties and Responsibilities * Drive sales within their territory to reach quota. * Represent eMDs and all eMDS products ...
Regional Account Executive
Austin, TX · On-site
... Software, Revenue Cycle Management, SaaS offerings, and more. Essential Duties and Responsibilities * Drive sales within their territory to reach quota. * Represent eMDs and all eMDS products ...
EMDS Jobs Information
What are the most popular jobs at Emds?
What are the most popular categories at Emds?
Job description
Summary of Job
A Tier I Software Support Representative’s goal is to assist with customer requests for assistance in utilizing the eMDs software suite. This is accomplished through teamwork, clear communication, trouble shooting, and application of resources. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance.
Essential Duties and Responsibilities
- Professionalism
- Follows all company policies, direction, guidance, and processes as defined by eMDs leadership and the HR department.
- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
- Attitude
- Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
- Maintains a positive “can-do” attitude in order to help foster a positive team environment.
- Proactively improves knowledge and job proficiency in an effort to increase customer satisfaction, including issue resolution.
- Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction.
- Communication
- Consults directly with customers via phone, chat, and email .
- Listens attentively to leadership, team, and customers to gain a comprehensive understanding of issue/request.
- Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
- Documents customer interactions thoroughly, clearly, and concisely.
- Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
- Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
- Analytical skills / Judgment
- Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
- Determines which calls are applicable to a Tier I skill set, which will need to be escalated, and follows the appropriate process for escalation.
- Product, Process and System Knowledge
- Learns core task set for all modules of e-MDs Solution Series suite and passes applicable exams.
- Obtains in depth knowledge of e-MDs Solution Series software suite.
- Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.