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Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership

Our client is a leading consumer retail organization recognized for delivering world-class customer experiences through innovation, operational excellence, and people-centered leadership.

With a strong footprint across the U.S. market, the company is looking to strengthen its retail leadership structure by bringing in a high-impact Retail Experience Manager to drive performance, customer engagement, and operational consistency across multiple store locations.

Qualifications

Ideal candidate

• Bachelor's degree in Business, Operations, Marketing or related field preferred.
• Minimum 5 years of leadership experience in retail operations.
• Strong multi-unit retail management experience preferred.
• Proven track record in customer experience and sales performance.
• Experience managing P&L, operational expenses and revenue performance.
• Background in consumer electronics, retail or high-volume customer environments is highly desirable.
• Strong people leadership and talent development capabilities.
• Experience leading customer-centric transformation initiatives.
• Bilingual English / Spanish highly preferred.

Core competencies

• Retail leadership
• Customer experience excellence
• Sales growth
• Multi-site operations
• P&L management
• Employee development
• Operational efficiency
• Strategic thinking
• Performance management
Additional Information

Compensation: $110,000 $145,000 USD annually + Bonus + Full Benefits