Description
Position Overview
The Assistant General Manager plays a key role in ensuring smooth day-to-day operations, supporting the General Manager with team leadership, patient flow, staff development, and administrative responsibilities. This role helps drive performance, foster a positive team culture, and uphold Elevate EyeCare's high standards for patient care and service.
Key Responsibilities
- Assist the General Manager in overseeing daily clinic and optical operations
- Lead by example in delivering exceptional patient service and team professionalism
- Support staff scheduling, timekeeping, and daily workflow coordination
- Monitor and support performance metrics, including patient wait times, appointment flow, and sales goals
- Help onboard, train, and coach new and existing team members
- Ensure compliance with company policies, procedures, and brand standards
- Address and resolve patient concerns with professionalism and empathy
- Collaborate with the General Manager and providers to ensure a well-organized, efficient work environment
- Monitor inventory, order supplies, and support optical merchandising as needed
- Step in as acting manager during GM absences or high-volume periods
- Participate in team meetings, performance reviews, and process improvement initiatives
Requirements
Qualifications
- 2+ years of experience in a supervisory or team lead role, preferably in a healthcare, optical, or retail environment
- Strong leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, patient-centered environment
- Working knowledge of scheduling, POS systems, and EHR platforms; experience with RevolutionEHR, Eyefinity, or similar systems is a plus
- High school diploma required
- Excellent organizational skills and attention to detail
- Passion for delivering outstanding patient care and team development
What We Offer
- Competitive hourly wage or salary
- Medical, dental, and vision insurance
- 401(k)
- Paid time off and company holidays
- Eyewear discounts
- Career advancement and leadership development opportunities
- A positive, team-focused work culture