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24 Echo Customer Service Jobs Hiring Near You

ECHO

Director of Distribution

Lake Zurich, IL · On-site

$160K - $180K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... customer service objectives. * Lead capital planning and execution for warehouse expansion ...

ECHO

Receiving Clerk - 1st Shift

Lake Zurich, IL · On-site

$21/hr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... Coordinate discrepancy resolution with Purchasing, Accounting, Quality, Customer Service ...

ECHO

Business Development Manager

Minneapolis, MN · On-site

... tier customer service. This position offers a base salary of $70,000 - $80,000 with uncapped monthly commission and quarterly bonuses! ECHO's benefits include: * 11 paid holidays * Extremely ...

ECHO

Business Development Manager

San Diego, CA · On-site

... tier customer service. This position offers a base salary of $70,000 - $80,000 with uncapped monthly commission and quarterly bonuses! ECHO's benefits include: * 11 paid holidays * Extremely ...

Echo Inc

... tier customer service. This position offers a base salary of $70,000 - $80,000 with uncapped monthly commission and quarterly bonuses! ECHO's benefits include: * 11 paid holidays * Extremely ...

Echo Inc

Director of Distribution

Lake Zurich, IL · On-site

$160K - $180K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... customer service objectives. * Lead capital planning and execution for warehouse expansion ...

Echo Inc

Business Development Manager

Minneapolis, MN · On-site

... tier customer service. This position offers a base salary of $70,000 - $80,000 with uncapped monthly commission and quarterly bonuses! ECHO's benefits include: * 11 paid holidays * Extremely ...

ECHO

Vice President-IT

Lake Zurich, IL · On-site

$290K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... Develop and manage the IT portfolio, budget, vendor partnerships, service levels, and technology ...

ECHO

Parts Administrator

Lake Zurich, IL · On-site

$60K - $70K/yr

... ECHO while attending and supporting corporate events, trade shows, open houses, customer appreciation events, and technical service training. Operational Agility: * Perform additional duties and ...

ECHO

Field Sales Specialist Manager

Lake Zurich, IL · On-site

$90K - $100K/yr

... customer partnerships, influence business strategy, and help shape the future success of ECHO while ... Effective cross-functional communication with sales, service, marketing, and operations teams.

ECHO

IT Operations Manager

Lake Zurich, IL · On-site

$125K - $135K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... Tuition reimbursement Duties/Responsibilities: IT Service Delivery & User Support * Lead IT support ...

Echo Inc

Vice President-IT

Lake Zurich, IL · On-site

$245K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... Develop and manage the IT portfolio, budget, vendor partnerships, service levels, and technology ...

Echo Incorporated

Vice President-IT

Lake Zurich, IL · On-site

$290K/yr

ECHO Incorporated is an industry leader in developing and manufacturing high-performance ... Develop and manage the IT portfolio, budget, vendor partnerships, service levels, and technology ...

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Infographic showing various Customer Service job openings at Echo in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 79% Physical, and 21% Remote job distribution.

National & Key Account Manager - Retail and Hardware Channels

Lake Zurich, IL • On-site

ECHO
See more jobs at ECHOexternal

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ECHO is hiring a National & Key Account Manager to manage a portfolio of our National and Regional accounts! The ideal candidate will be able to successfully execute sales strategies and plans to achieve the business goals for sales to large national and regional retail accounts. They will maintain long-term business relationships with customers, seek out, and grow new businesses, be self-motivated and disciplined. This position focuses on National and Regional retail outdoor power equipment accounts within the ECHO outdoor power equipment product portfolio. The Key Accounts is a hybrid role that will be based out of our Lake Zurich, IL location. The salary range for this position is $110,000 -$120,000 based on years of experience and qualifications.
ECHO's benefits include:
  • 11 paid holidays
  • Extremely affordable medical, dental, and vision insurance
  • Paid time off (PTO)
  • 5% 401K match
  • Tuition reimbursement

Duties/Responsibilities:
  • Recommend annual product line-up and implement promotional & merchandising programs to support overall business plan and achieve sales, profitability, and market share objectives within assigned accounts.
  • Develop and executive strategic account plans, including annual business reviews, growth initiatives, sales forecasts, and customer-specific objectives.
  • Recommend changes as necessary to achieve desired customer business results and drive continuous improvement in sales performance, operational effectiveness, and customer satisfaction.
  • Lead the sales and service effort at regional accounts including merchandising, joint business planning, promotional execution, and account growth initiatives.
  • Identify opportunities to expand product assortment, distribution, category presence, and sales volume within assigned accounts.

Customer Relationship Management:
  • Develop and maintain strong business relationships with key personnel at all levels from buyer to department leads. Serve as the primary company interface with all related customer departments.
  • Build trusted partnerships with customer leadership teams by understanding business objectives, challenges, and growth strategies.
  • Lead regular customer business reviews to communicate performance, discuss opportunities, and align on future initiatives.

Cross-Functional Collaboration:
  • Coordinate the cross-functional, internal ECHO team and provide leadership during forecasting, inventory management, order fulfill and payment discussions.
  • Represent ECHO Internal Departments for any dispute resolution including accounts receivable, logistics and inventory control.
  • Participate in regular sales leadership meetings to ensure alignment and collaboration with all ECHO departments.
  • Partner with Marketing, Product Management, Operations, Supply Chain, Customer Service, and Finance to support customer success and business objectives.
  • In conjunction with the product training team, lead the development and implementation of training programs targeting sales.

Business Planning:
  • Create and monitor business and analytic statistics as used by customer that measures performance and company metrics.
  • Develop regular assessments of competitive handheld products and promotional programs at customer and other regional accounts.
  • Track actual spending on a monthly basis and make corrective actions as needed to achieve overall budget target.
  • Provide a weekly and monthly written report to the National Accounts Director on the status of all customers including business metrics related to plan, overall activity level at the account and corrective actions being taken, if necessary, to achieve desired business results.
  • Utilize data analytics and market insights to identify trends, risks, opportunities, and recommendations for improving business results.
  • Prepare and deliver executive-level presentations, sales forecasts, account updates, and business recommendations to internal and external stakeholders.
  • Monitor performance against account goals and implement action plans to address gaps and accelerate business growth.

Job Experience/Skills:
  • Minimum of 3+ years of sales experience including 3 years direct account responsibility and experience working with retailers at corporate level.
  • Experience selling durable goods in the retail channel a plus.
  • Self-motivated and able to manage self, time, and changing priorities.
  • Strong interpersonal skills and the ability to effectively communicate with multiple levels of internal and external personnel and leadership.
  • Detailed, organized, strong analytical skills with strategic approach to business.
  • Understanding and application of strategic planning to identify, target, and execute plans for sales growth The ability to understand and analyze their business, allowing for the identification of value-based business opportunities.
  • Intermediate to advanced use of Microsoft Office Suite (Excel, PowerPoint).
  • Candidate to be local to Chicago area / northwest suburbs with reasonable proximity to Lake Zurich office.

Travel: Must be able to travel 50%.
Education: Bachelor's degree in Business or Marketing preferred.
Equal Opportunity Employment:
We are an equal opportunity employer. We welcome all applicants.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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