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114 jobs near Columbus, OH

eTeam

Business Analyst - Senior - VF

Columbus, OH · On-site

$89K - $115K/yr

Title: Business Analyst - Senior Location: Columbus, OH 43215 Duration: 12 months Customer Transformation supports multi-year effort to modernize customer experience through changes to process ...

eTeam

Packaging Machine Operator

Columbus, OH

$16.75 - $22/hr

Job Title: Packaging Machine Operator Job Type: Contract to Hire/Temp to Hire Duration: 4 Months Location: Columbus, OH 43217 Shift Hours: Monday- Friday- 1st Shift - 7 AM to 3:30 PM TRAINING: One ...

eTeam

Warehouse Associate

Lockbourne, OH

$16 - $19.25/hr

Job Title: Warehouse Associate Duration: 4 Months Contract Location:Lockbourne, OH 43137 Shift hours: First Shift: Monday -Thurs 9-7:30 PM Job Overview While onsite, you will be partnered with an FTE ...

eTeam

Senior ServiceNow APM / CMDB Analyst

Columbus, OH · On-site +1

$85K - $112K/yr

Title: Senior ServiceNow APM / CMDB Analyst Location: Columbus, OH (Hybrid/ Remote) Duration: 5 months Key Responsibilities APM & CMDB Strategy Execution • Partner with the CMDB Practice Owner to ...

eTeam

Payroll Processing Associate

Columbus, OH

Job Title: Payroll Processing Associate Location: Columbus OH 43235 Duration: 12 Months Shift: 8:00am-5:00pm Job Summary: The Payroll Processing Associate will work with client systems, such as ...

eTeam

Financial Support Services Specialist

Dublin, OH · On-site +1

Job Title: Financial Support Services Specialist Location: Memphis, TN or Dublin, OH Duration: 7 Months Requirements: Open to Remote or hybrid - on-site at Memphis, TN or Dublin, OH (preferred ...

eTeam Inc

Customer Service Associate

Columbus, OH · Remote

$14 - $19.25/hr

Job Profile: Customer Service Associate The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming ...

eTeam Inc

Project Manager - Intermediate

Columbus, OH · On-site

Title: Project Manager - Intermediate Location: Columbus, OH 43215 Duration: 4 months A Project Manager will: * Conduct project quality reviews * Perform issue and risk management activities * Use ...

eTeam Inc

Warehouse Associate

Lockbourne, OH · On-site

$16 - $19.25/hr

Job Title: Warehouse Associate Shift: Monday to Thursday - 9 AM to 7:30 PM Jon Duration: 4 Months Contract While onsite, you will be partnered with an FTE due to security protocols; building is ...

eTeam Inc

Business Analyst - Senior - VF

Columbus, OH · Hybrid

$89K - $115K/yr

Title: Business Analyst - Senior Location: Columbus, OH 43215 Duration: 9 months Qualifications: Required Qualifications for Position • Bachelor's degree or equivalent work experience • Minimum ...

eTeam Inc

IT Engineer - Senior

Columbus, OH · On-site

Title: IT Engineer - Senior (SAP) Location: Columbus, OH 43215 Duration: 6 months (Temp to hire) Education: Trade School Certification Skills: Software Validation (SAP Focused) • Collaborate on end ...

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eTeam Inc

Packaging Machine Operator

Columbus, OH · On-site

$16.75 - $22/hr

Job Title: Packaging Machine Operator Job Type: Contract to Hire/Temp to Hire Duration: 4 Months Location: Columbus, OH 43217 Shift Hours: Monday- Friday- 1st Shift - 7 AM to 3:30 PM TRAINING: One ...

eTeam Inc

Developer - Senior

Columbus, OH · On-site

$52.75 - $69.50/hr

Title: Developer - Senior (Archer) Duration: 6 months Contract to hire Hybrid: T/W/TH in office Locations: Columbus, OH 43215 or Merrillville, IN 46410 Senior level: 7 years' experience in role with:

eTeam Inc

Payroll Processing Associate

Columbus, OH · On-site

Job Title: Payroll Processing Associate Location: Columbus OH 43235 Duration: 12 Months Shift: 8:00am-5:00pm Job Summary: The Payroll Processing Associate will work with client systems, such as ...

eTeam Inc

Solution Architect-Intermediate

Columbus, OH · On-site

Title: Solution Architect-Intermediate Location: Columbus, OH 43215 Duration: 12 months (Contract to hire) Qualifications: Required Qualifications for Position * Bachelor's degree in a technical ...

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Showing results 21-40

Business Analyst - Senior - VF

eTeam

Columbus, OH • On-site

$89K - $115K/yr

Contractor

Posted 24 days ago

Job description

Title: Business Analyst - Senior
Location: Columbus, OH 43215
Duration: 12 months
Customer Transformation supports multi-year effort to modernize customer experience through changes to process, technology, and ways of working. This role partners with business leaders, SMEs, IT, and vendors to define future-state processes, validate requirements, streamline workflows, and assess organizational impacts. The role helps design scalable, customer-centered solutions while supporting stakeholder engagement and readiness for testing, adoption, and rollout, including the ability to develop test scenarios, support user acceptance testing, identify and document defects, and validate that solutions meet business requirements and customer needs.
This position is ideal for individuals who thrive in fast-paced, complex project environments; are passionate about driving meaningful change, improving the customer’s experience, and enabling employees with modern tools and ways of working; and are comfortable working with new technology. Successful candidates should be self-initiators who can work with minimal direction, embrace change, and are willing to travel as needed to support program needs.
This specific opening is for Customer Solutions: Customer Experience and Insights, Products and Services, and Digital Channels, including web self-service, mobile app and chatbot.
Selection Criteria
Required qualifications:
  • Demonstrated ability to understand and discuss technical concepts and digital operations
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to work with cross-functional teams in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
  • Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)
 
Preferred
  • A passion for improving customer experiences in digital technology
  • Experience managing customer-facing software solutions
  • Project Management experience
  • Experience with the utility or energy industry preferred
 
Proficiency & Competency Level Definitions
Confidence
Displays strong belief in self and team’s abilities
Strategic Thinking
Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction
Continuous Improvement
Challenges the way we've always done something to look for a better way and drive standardization across the enterprise
Inspiration
Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others
Resilience / Grit
Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively
Decision Making
Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty
Accountability / Results Focus
Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency
Communication
Delivers succinct communications & drives effective meetings
Team Development
Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals
Responsibilities:
Principal Duties and Responsibilities
  • Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
  • Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
  • Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
  • Improves self-service customer capabilities across all customer-facing websites
  • Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
  • Coordinates and executes website testing as needed during and after deployments of enhancements

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