* Provides courteous and prompt service to all internal and external customers. * Research provider questions regarding status of reviews/authorizations * Prioritizes and addresses requests in a ...
21 Eqhealth Solutions Jobs Hiring Near You
* Provides courteous and prompt service to all internal and external customers. * Research provider questions regarding status of reviews/authorizations * Prioritizes and addresses requests in a ...
$15 - $20.50/hr
Full-time
Posted 6 days ago
Job description
- Provides courteous and prompt service to all internal and external customers.
- Research provider questions regarding status of reviews/authorizations
- Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
- Understands when to escalate a call to a supervisor.
- Enters all call data for tracking.
- Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
- Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
- Identifies opportunities and recommends methods to improve service and work processes.
- Performs other services as required.